Fix Sage 50 2019 Excel Button Disabled

Updated On: May 6, 2025 12:13 pm

There are times, when you are using the Sage 50 2019 and you discover that the Excel Button is either disabled or ‘grayed-out’. Here are some of the main causes for the error to occur. Is your Sage 50 2019 Excel Button Disabled or it’s greyed out? Here are some of the causes due to which the error takes place:

• Outlook and Sage 50 are both working but your Sage 50 is working with “Run as Administrator.”
• Your Microsoft Outlook and Sage 50 are not connected properly with each other.
• Your Microsoft Office version has been updated but the key of the older version is still in there in the windows registry.
• You haven’t logged into this system as a local administrator to this system.
• Your system has an unsupported version of MS Outlook installed in it. Sage 50, at present, supports MS Outlook 2003, 2007, 2010 and 2013
• To view PDF files, set Bluebeam PDF Revu to the default app.

Also Read: Sage 50 2023 Cannot Export to Excel

Causes for Sage 50 2019 Excel Button Disabled

The Cause for Sage 50 2019 Excel Button Disabled is because it is not able  to Import Data in Excel, as it is Compromised:

• The Extraction of Temporary Files has not be done correctly.
• Excel is blocked from accessing User Accounting Control.
• The Reporting option has been changed unknowingly in Excel.
• Device has been conflicted with the Printer.
• The User has installed Microsoft Office 365 or Office Clerk has been running in the background.
• The Office System Version installed is incompatible.
• User has not selected any default Printer Set.
• The user is working on a hosted network.
• Print Spooler is not working.

Solve Sage 50 2019 Excel Button Disabled Issue

Turn the option “Open Sage 50 with ‘Run as Administrator’” off

However, for certain operating systems, once you select “Run as Administrator,” windows will automatically open the program in a different profile. Since Outlook doesn’t run under “Run as Administrator.” There can be instances where your Outlook may create issues.

Follow the Steps to Perform the Action:

Method 1: Active Service for Excel and Outlook

• Close your Outlook and Sage 50.
• Go to your Sage 50 Desktop Icon and then right-click on it and then click on properties.
• Now, select the compatibility tab.
• Now, uncheck the box right near the button. Make sure it is now greyed out. Then, change settings for all users and then uncheck there.
• Select OK
• Now, Reopen your Sage 50 and Outlook.
• Open the Window – Report Printing and then check that the Excel and Outlook icons are active.

Method 2: Check your Office Installation for Quick Repair

• Close Sage 50 and other Office Applications (Excel, Word and Outlook etc.)
• Go to your Control Panel and then open Program & Features.
• Here, you’ll see the programs installed on your system. Right-click on the respective program and click on change.
• Now, click on Quick Repair option and then click on Run.
• Wait for the repair to complete. Once the process finishes, open outlook and then let it load fully.
• Now use Outlook icon to send test report using Printing Window.

Method 3: Re-installing your Sage 50

• Reboot your system.
• Setup your Windows operating system as Local Computer Administrator to the computer.
• Use your local system Admin password and credentials to log-in to your windows operating system.
• Make sure that any of the versions (2003, 2007, 2010, or 2013) it supports are there in your system.
• Now, uninstall and then start re-installation of your Sage 50. Make sure that Outlook is closed when you are re-installing your Sage 50 accounting software.

Also Read: How to Fix Cannot Export a Report from Sage to Excel?

Final Words

When you already have Microsoft Excel installed on your system, one can easily connect it with Sage and use it for multiple purposes. Once Excel is integrated with Sage, you can use it to view financial reports and statements and create graphs and charts for various business activities. However, when the Excel button has been disabled, you can easily apply the solution provided. Also, you can also visit the accountingadvice.co for more details.

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