Sage not Opening after Update 2021 to 2022
The Sage 50 software is known for its user-friendliness. Even a novice accountant can operate it without any issue. Therefore, it’s not a surprise why this software is used extensively by businesses and professionals across the globe.
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Another important benefit of this software is that it always remains up-to-date with improved versions and periodic service updates. To empower the users with enhanced features and tools, Sage has recently launched the Sage 50 2022 version. Like all the previous versions of Sage, this new version is also welcomed by the business community with open arms. However, we have received complaints from some of the users that they are finding issues while opening Sage 50 2022, especially after updating it from Sage 50 2021. In this blog, we will look at
Before proceeding to troubleshoot, let’s discuss the reasons behind this issue.
Why do you Have Trouble Opening Sage 50 2022 after Upgrading from a Lower Version?
There may be many reasons behind this issue. Here, we are listing some of the most common ones-
- Your workstation may not be meeting the minimum system requirements to install the Sage 50 2022 version.
- An antivirus installed on your system
may be interfering with the installation/launch of the Sage 50 2022 software
- An application running in the background on your system may be interfering with the installation/launch of the Sage 50 2022 software
- The Windows
firewall may be blocking the installation/launch of the Sage 50 2022 software
- The UAC notifications are set to maximum
While installing the Sage 50 2022 edition, please mind the points mentioned above. This way, you can ensure that no complications should pop up before or during the installation. This will help you avoid issues that may occur after installing the Sage 50 2022 update.
What is the Procedure to Resolve the Sage 50 not Opening Issue?
Here we are going to discuss three simple methods to resolve this issue –
Total Time: 35 minutes
Run the Application as an Administrator
🔹 Log on to the system where you are getting the error
🔹 Restart the system
🔹 Now log in again as an Administrator
🔹 Browse to the location ‘C: SageSage 50_2022 _xprogram-files. Here, ‘x’ is the product update number
🔹 Do a right click on the .exe file
🔹 Click on the Run as Administrator tab
🔹 You will be asked to click the Repair option
🔹 Wait till the installation process is over
🔹 Check if the issue is still there
Restart the Actian Service
🔹 Log on to the system where you are hosting the data
🔹 Restart the Actian Service
🔹 Launch the Sage 50 2022 application again
🔹 Check if you are still getting the issue
Please note– If you are opening the Sage 2022 application on a network and the issue is experienced only on a specific workstation, you may restart the Actian Service on that particular workstation, instead of the server.
If you have Installed Windows 10 /Server 2012 and Higher Updates on your Workstation
🔹 Please verify if the network profile has been changed from ‘Private’ to ‘Public’ after the Windows updates are installed. If so, the Actian service would be blocked by the Windows firewall. If you have observed such a change, simply modify the Windows 10 network location from ‘Public’ to ‘Private’
🔹 Please check if the Actian service has been put to ‘off’ by the Windows updates. If so, you will need to restart the Actian service manually.
We hope the troubleshooting steps mentioned above would help you fix this issue after updating to Sage 50 2022. If you are still not able to get rid of this issue, we would recommend you consult 1800 964 3096 with some authorized Sage experts.
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