Why Unable to Log in “Oops”, “Unknown Error” or “Check Internet Connection”

Unable to Login issue

It’s not at all hard to guess why sage accounting software is highly popular among businesses and accounting professionals. It has made lives quite easier for them, with an amazing bunch of features and tools. Now, businesses and professionals can accomplish their accounting activities with minimum effort. 

However, as happens with any other accounting software, Sage 50 also is not without its fair share of bugs and issues. One common issue faced by the users is the Sage ‘Unable to Log in’ issue. The error message may show different reasons such as “Oops”, “Unknown Error” or “Check Internet Connection”. 

If you have faced this issue of late and are looking for easy solutions, we can guide you through. In this blog, we will discuss the major causes of this issue and will also show simple methods to fix it. 

Let’s first get to know why this error occurs

What are the Primary Causes of the Sage ‘Unable to Log in’ issue?

This problem could be caused by a variety of technical issues. Here are some notable examples:

  • Improper connectivity of internet connection.
  • Entering incorrect login credentials
  • User Account Control (UAC) is enabled.
  • The license is invalid 
  • Damaged company files 
  • The DNS settings are not correct.
  • Third-party software applications interfering with Sage

Read Also-: Sage 50 User ID and Password not Working

Steps to Resolve the Sage ‘Unable to Log in’ issue

Here we are providing simple and multiple methods to resolve the Sage ‘Unable to Log in’ issue –

Total Time: 35 minutes

Method 1- Reset the Password

🔹 Navigate to the Sage Login page.
🔹 Log in to your company file as an admin.
🔹 Click on the Maintains option.
🔹 Click on Set up security 
🔹 Now click the Reset Password tab.
🔹 In the password field, type a suitable temporary Password.
🔹 Next, agree to the T&C and press the OK button.
🔹 Close the window.
🔹 Now, log in to your account with the help of the temporary password.
🔹 Click the “OK” tab to change your password.
🔹 Next, confirm the action of resetting the password.
🔹 Once done, try to open the company file using the new password

Method 2- Check if the Company File is Working Properly

🔹 Launch the Sage program.
🔹 Click on the Browse option.
🔹 Locate the company files.
🔹 Once found, click to open the Company File 
🔹 Verify if you are able to access the company data

Method 3- Disable the UAC

🔹 Press the Windows Start button on the keyboard
🔹 Open the Control Panel
🔹 Navigate to the Change User Account Control Settings section
🔹 Click on the bar and set it as Never Notify.
🔹 Click OK to save changes.

Method 4- Restore a Backup File

Before converting a file, it is recommended to restore the backup file first. Doing this will enable you to open the company data from the backup file, if you can’t open it otherwise. Follow the steps provided below:
🔹 Choose the file you need to convert.
🔹 Right-click on it and select the Restore option from the pop-up menu.
🔹 From the browser, select the required backup file.
🔹 Click Open.
🔹 Choose any one from the options appearing on your screen:
🔹 Existing company
🔹 Overwrite existing company data
🔹 Click Ok to proceed
🔹 Click on the Next button.
🔹 Now, the options such as customized forms, company data, web transactions and business intelligence reports will appear 
🔹 Click Ok to proceed
🔹 Finally, select the Restore button.

We hope the troubleshooting steps outlined above would assist you in resolving the Sage ‘Unable to Log in’ issue. If this problem persists after implementing the solutions outlined above, or if you have any further questions, we recommend contacting some experienced Sage professionals 1800 964 3096.

Accounting Professionals & Specialized Experts

Want quick help from accounting software experts? Get in touch with our team members who can install, configure and configure your software for you. Proficient in fixing technical issues, they can help you quickly get back to work whenever you encounter an error in Sage software. Our team is available 24/7 365 days to assist you. To get in touch.


How can I Fix the Sage 50 Payroll Login Error?

You can resolve this error by implementing the remedies listed below-
🔹 Clear your browsing history or use another browser while logging in
🔹 Use the correct Email Address to Log in
🔹 Use Google/Facebook Accounts to Log in
🔹 Enter the correct Password
🔹 Make sure to log in to the correct company
🔹 The Username Should be Entered Correctly

What Causes the Sage 50 2021 Won’t Open issue?

Many functional and technical reasons may contribute to the occurrence of this error on your computer. Some of these are – 
🔹 Sage 50 pervasive not running
🔹 Sage 50 data path incorrect
🔹 The Pervasive engine is blocked by  the UAC
🔹 Damaged windows user profile
🔹 Server unable to locate default workstation by IP Address
🔹 Damaged program files
🔹 Pervasive or other Sage 50 files are blocked by the firewall

Why do I have Trouble Opening the Sage 50 2022 Software after Upgrading from a lower Version?

One or more of the following reasons may be behind this issue –
🔹 You may have set the UAC notifications to maximum 
🔹 The Windows firewall may be blocking the installation/launch of Sage 50 2022 
🔹 Your workstation may not be meeting the minimum system requirements to install Sage 50 2022
🔹 An antivirus installed may be interfering with the installation/launch of Sage 50 2022 
🔹 An application running in the background may be interfering with the installation or launch of Sage 50 2022

Why am I getting the “Your Activation Key For Sage 50 Has Expired“ Error Message on My Computer?

🔹 If the anti-virus installed has got expired
🔹 When some files in the data path have been damaged
🔹 If Pervasive 9.1 and analyzer are installed on your computer
🔹 If the data path has not been set correctly
🔹 If the Pervasive License key has expired
🔹 When the DNS (Domain Name System) in your computer is not working
🔹 If the firewall in your computer is blocked by your anti-virus

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