How to Fix Sage 50 2020 Won’t Run After Upgrade

Updated On: July 18, 2023 8:18 am

Sage 50 2020 Wont Run After Upgrade

Sage is one of the best accounting software which manages your business. Sometimes Sage wonโ€™t run or do not respond after the Sage 50 2020 upgrade. It happens due to many reasons, and due to these reasons you are unable to open the Sage 50 and you have to wait until it is resolved.

In this article โ€œHow to fix sage 50 2020 wonโ€™t run After Upgradeโ€ you will know everything about this issue, such as various reasons and methods to fix this issue. Letโ€™s begin with the causes.

Reasons that Cause Sage 50 2020 Wonโ€™t Run

  • Enabled UAC (User Account Control).
  • Microsoft framework of .NET is damaged.
  • Pervasive version installed is incorrect.
  • Location of the program files is not correct.
  • Network is not connected.
  • Pervasive location is incorrect.
  • In your system, files are locked as you close the software in correctly.
  • Program is removed from your system.

Read More-: Sage 50 Won’t Open after the Update

How to Fix โ€œSage 50 2020 wonโ€™t run After Upgradeโ€ Issue

Follow the below steps if the files are missing after conversion.

Total Time: 35 minutes

Method 1 – Do Conversion Process

๐Ÿ”น Search the latest backup made before the conversion process
C:\Users\USERNAME*\Documents\Simply Accounting\Backups\CAN2020
๐Ÿ”น Now you can see 2 backup files as given below.
๐Ÿ”น ย XXXXX_bak_2019.12.26.12.11.SAJ*
๐Ÿ”น ย XXXXX_bak_2019.12.26.12.26_.SAJ*
๐Ÿ”น ย Mentioned date and time period is the conversion time.
๐Ÿ”น ย Search the file which is mentioned without any underscore
๐Ÿ”น ย Now open the.SAI file
๐Ÿ”น ย Once the file is opened successfully save it to its original place and after saving it, you need to change the file name

Method 2 – Get the Latest Backup

๐Ÿ”น First of all, get the latest backup which should be taken before the conversion
๐Ÿ”น C:\Users\USERNAME*\Documents\Simply Accounting\Backups\CAN2020
๐Ÿ”น Now, check and verify if there is any firewall or antivirus is active, you need to disable that active firewall or antivirus while the conversion is in process.
๐Ÿ”น You need to restore the file and after that convert the file to a new location and reduce the file name.
๐Ÿ”น If the conversion process is not completed, you need to follow the below steps
๐Ÿ”น Send that file to a new location; it is advisable to send the file to the C drive and after moving the file rename it.
๐Ÿ”น Now after moving the file opens it for the conversion process
๐Ÿ”น If you found conversion is not completed properly
๐Ÿ”น Check the user profile whether it is Administrator or local
๐Ÿ”น If the user is on any domain you need to create one local user and after that try again for the conversion process.
ย  ย  ย  ย  C:\Users\USERNAME*\Documents\Simply Accounting\Backups\CAN2020
๐Ÿ”น Now, check and verify if there is any firewall or antivirus is active, you need to disable that active firewall or antivirus while the conversion is in process.
๐Ÿ”น You need to restore the file and after that convert the file to a new location and reduce the file name.
๐Ÿ”น If the conversion process is not completed, you need to follow the below steps
๐Ÿ”น Send that file to a new location; it is advisable to send the file to the C drive and after moving the file rename it.
๐Ÿ”น Now after moving the file opens it for the conversion process
๐Ÿ”น If you found conversion is not completed properly
๐Ÿ”น ย Check the user profile whether it is Administrator or local
๐Ÿ”น ย If the user is on any domain you need to create one local user and after that try again for the conversion process.

Method 3: Steps to Solve the Issues having Conversion Screen Looping Back and File Location Showing at Temp folder:

๐Ÿ”น Close the Sage 50 program if running
๐Ÿ”น Search for latest backup file (.CAB file )
๐Ÿ”น If there is no backup available, just copy the.SAJ and.SAI folder
๐Ÿ”น Now, open the Sage 50 again
๐Ÿ”น You need to open the.SAI file to start the conversion process
๐Ÿ”น While processing conversion you need to uncheck the message โ€œAutomatically create backup copyโ€ and after this step, you can initiate the conversion process

Method 4: Check if The STATUS.DAT file belongs to a previous or obsolete Sage Version

๐Ÿ”น Determine theย data path.
๐Ÿ”น Check if theย STATUS.DATย file has an older date.ย 
๐Ÿ”น If so, clickย Renameย 
๐Ÿ”น Alter theย nameย of the company file toย STATUS.OLD.ย 
๐Ÿ”น Repeat the above steps for the STATUS.PTLย also, if it isย present.ย 
๐Ÿ”น Search forย and downloadย STATUS.zipย from the attachments.ย 
๐Ÿ”น Do a right-clickย on the STATUS.zip fileย 
๐Ÿ”น Choose Extract All
๐Ÿ”น The file will then be extracted to the data path.ย 
๐Ÿ”น Check if you are able to install the service release update

Method 5: Get a New Service Release Copy

๐Ÿ”น Browse to yourย data path.
๐Ÿ”น Now go to theย Updates folder.
๐Ÿ”น Choose the newย Service Releaseย update file for your Sage version
๐Ÿ”น Click onย Delete.
๐Ÿ”น Get the latest versionย of the product update.
๐Ÿ”น Next, click on theย downloaded fileย 
๐Ÿ”น The Service Release installation will commence.
๐Ÿ”น Check if the issueย is resolved. If not, follow the process below:
๐Ÿ”น Look at theย PeachWLog.XMLย file for possible sources of the failure.
repairย the program.
๐Ÿ”น Create a new data path with the help of theย Database Repair Utility.

Method 6: Verify if the Data Path is Matching with the Local Path

๐Ÿ”น Log in to the server
๐Ÿ”น Verifyย the data path on the server
๐Ÿ”น Checkย if the data path location is matching with that of the local path
๐Ÿ”น If not, uninstall the applicationย 
๐Ÿ”น Reinstall it to a different program path and data path

Method 7: Run the Application as an Administrator

๐Ÿ”น Log on to the computer that is showing the error
๐Ÿ”น Restart the system
๐Ÿ”น Now log in again as Administrator
๐Ÿ”น Go to the location โ€˜C: SageSage 50_2020 _xprogram-files. โ€˜xโ€™ is the product update number here
๐Ÿ”น Now right click on the .exe file
๐Ÿ”น Click on Run as Administrator
๐Ÿ”น You will be prompted to click on the Repair option
๐Ÿ”น Wait till the installation completes
๐Ÿ”น Check if you are still getting the issue

We hope the troubleshooting steps mentioned above would help you fix the Sage 50 2020 wonโ€™t run after the upgrade issue. If the issue is not resolved even after performing the steps shown, or, if you are having any difficulties in performing these steps, you should consult with some authorized Sage experts 1800 964 3096.

Accounting Professionals & Specialized Experts

Want quick help from accounting software experts? Get in touch with our team members who can install, configure and configure your software for you. Proficient in fixing technical issues, they can help you quickly get back to work whenever you encounter an error in Sage software. Our team is available 24/7 365 days to assist you. To get in touch.


๐Ÿ’ Frequently Asked Questions๐Ÿ’ 

  • What is UAC?

    It is User Account Control, it is very important for the system and if it disabled it might lead to many errors and security issues. This is one of the security features which helps to avoid unauthorized access to your computer.

  • I have Tried the above Methods but not Able to resolve the issue?

    In that case, you are advised to contact the experts without wasting more time. You can contact them through contact number 1800 964 3096, email, and live chat available on the www.accountingadvice.co

  • What is the Path of the Folder?

    It defines the location of the folder in the computer file system. You can also call the path a Directory path because they contain one or more directories.

  • What are the Points to Note to avoid issues related to the Sage 50 2020 Upgrade?

    To avoid possible issues related to the Sage 50 2020 upgrade, you need to consider the points below.ย 
    ๐Ÿ”น Check if your system satisfies the minimum requirements to install the Sage 2020 update.
    ๐Ÿ”น Before starting the update, make sure that all the applications running in the background are closedย 
    ๐Ÿ”น Make sure to turn the antivirus off.ย 
    ๐Ÿ”น The UAC notifications must be set to minimum

  • My Sage 50 2020 Software keeps Crashing after Updating Windows 10. How to resolve this issue?

    You need to open the Sage 50 2020 in compatibility mode. Here are the steps to perform and resolve this issue-

    ๐Ÿ”น Right click on the Sage 50 2020 icon on your desktop
    ๐Ÿ”น Select Properties
    ๐Ÿ”น Select the compatibility tab
    ๐Ÿ”น Click on the compatibility modeย box
    ๐Ÿ”น From the drop-down menu, click on Windows 10
    ๐Ÿ”น Click OK
    ๐Ÿ”น Start Sage 50 2020 on the admin mode
    ๐Ÿ”น Check if the scales of High DPI get high priority
    ๐Ÿ”น Please do the above modification in all the Windows 10 workstations as well as on the server
    Please note the following points-
    ๐Ÿ”น If the Sage 50 2020 icon is on the Quick Launch Toolbar, right click on it and unpin it from the taskbar
    ๐Ÿ”น You can re-pin the icon after performing the steps above.

  • I am an Existing Sage 50m user. How can I Download Sage 50 2020?

    If you are an existing user of any Sage 50 previous version, you will get the update message in your product itself. You can update from within the software, by performing the steps below-

    ๐Ÿ”น Open the Sage 50 version you are usingย 
    ๐Ÿ”น Log in to your Sage account
    ๐Ÿ”น Make sure to take a proper backup of all your data
    ๐Ÿ”น Now click the Services menu
    ๐Ÿ”น Navigate to further options
    ๐Ÿ”น Click the Check For Updates tab
    ๐Ÿ”น Click on the Check Now tab
    ๐Ÿ”น Locate and select the Sage 50 2020 update link
    ๐Ÿ”น Now click the Download option
    ๐Ÿ”น Once the download is complete, close Sage 50ย 
    ๐Ÿ”น Open the software again
    ๐Ÿ”น The updates will be installed automatically. If automatic updates are not happening, you will need to install them manually.

Related Posts

Further Reading