How to Fix Sage 50 Error 1311

Sage 50 Error 1311

Sage 50 error 1311 shows the error message- “Source file not found (filename). Verify that the file exists and you can access it.”

The Error code 1311 occurs when you are exporting a report from the financial statement to the Microsoft Excel or when you are updating the software. When you try to install it using the CD then also the error happens and shows the error message. The system also prompts you to check before proceeding further or retry again.

Here is the solution and causes that you must know about and is provided by the support team who is always here to help you out. The team members are educated, trained, expert and professionals so they easily understand all your situations easily. You can also contact then via Sage 50 support toll-free number.

Reason that Causes Sage error code 1311

  • The CD from which you have to install is damaged.
  • Microsoft Office is corrupted or damaged.
  • While exporting the report to the Excel.
  • The MS Office version is not compatible with Sage 50 software.

Resolutions for Sage 50 Error 1311

There are the various solutions that can be done to fix this error 1311. Follow the solution to get it done easily:-

Transfer the Installation files of Sage to hard drive from the CD

  1. Firstly insert the CD into your system
  2. Now check that the installation starts automatically or not
  3. If yes then click on the Quit and come out; if not then proceed to another step
  4. Now go to the file explorer or you can also right click on the start button and from options click on Explore/file explorer
  5. Do create the new folder in it to any location you want
  6. In this folder, copy all the installation files from the CD
  7. Go to the Sage 50 CD-ROM then right-click on it and explore
  8. Browse for the Sage and third-part folders
  9. After that click on the Setup.exe file
  10. You need to copy the files by selecting the folders you want to copy
  11. Then holding the Ctrl+C keys to copy it and then paste it (Ctrl+V) to the New Folder
  12. If still an error occurs then the problem is in the CD-ROM
  13. If there is no error or issues happen while doing it then copy it completely
  14. Go to the new folder and then double-click on the setup.exe file to start the installation.

For checking the compatibility of MS Office with Sage application

  1. Open the Control Panel
  2. Then double-click on the option Add or Remove programs
  3. Click on the Microsoft Office for the modifications
  4. The version required is MS Office 2000 or before
  5. If you don’t have it then modifies or repair it & follow the instructions that are given to fix the issue.

If you want to Restrict CD-ROM access

  1. In your system go to the Start menu then open the Settings
  2. In this, open Control Panel and then Administrative tools
  3. Now from the list shown select the Local Security Policy and Expand Local Policy Folder
  4. Select the security options
  5. Do click any of the following options depends on the Windows version of your system- Restricted CD-ROM access to local users only.

How to contact us?

You can easily contact the support team anytime from anywhere. You just need to dial the Sage customer support toll-free number , send the email, or do the Sage 50 live chat with professionals. Team members have experience of more than 20 years so it’s a piece of cake for them to fix your error. They have fixed many glitches whether they are big or small and technical or functional.


Sage 50 Error 1311
Article Name: How to Fix Sage 50 Error 1311
Description: Facing Sage 50 Error 1311 while working on your Sage 50 accounting applicate?, Here in this article we given the main Causes and step by step solution for this error, if you looking Sage technical support call .
Author Name: Nency Willims
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