Fix Sage 50 Error 1311 – Step-by-Step Guide

Updated On: April 7, 2025 9:30 am

Sage 50 Error 1311 displays the message: “Source file not found (filename). Verify that the file exists and that you can access it.”

Error Code 1311 occurs when exporting a financial statement report to Microsoft Excel or while updating the software. The error may also occur when attempting to install the software using a CD. The system may prompt you to verify the file before proceeding or retrying.

Here are the causes and solutions provided by our support team, who are always ready to help you. Our team is composed of educated, trained professionals who can easily understand your situation.

Causes of Sage Error Code 1311

• The CD from which you have to install is damaged.
• Microsoft Office is corrupted or damaged.
• Error occurs while exporting the report to Excel.
• The MS Office version is not compatible with Sage 50 software.

Also Read: Sage Install Error 1308 Source File Not Found

Resolutions for Sage 50 Error 1311

There are several solutions to resolve Sage 50 Error 1311. Follow the solution to get it done easily :-

Solution 1: Transfer the Installation files of Sage to hard drive from the CD

• Firstly insert the CD into your system.
• Now check that the installation starts automatically or not.
• If yes then click on the Quit and come out; if not then proceed to another step.
• Open File Explorer, or right-click the Start button and select “Explore” or “File Explorer.”
• Do create the new folder in it to any location you want.
• In this folder, copy all the installation files from the CD.
• Go to the Sage 50 CD-ROM then right-click on it and explore.
• Browse for the Sage and third-part folders.
• After that click on the Setup.exe file.
• You need to copy the files by selecting the folders you want to copy.
• Then press Ctrl+C to copy the files, and Ctrl+V to paste them into the new folder.
• If the error persists, the issue may lie with the CD-ROM.
• If no errors occur during this process, proceed to copy the entire contents.
• Go to the new folder and then double-click on the setup.exe file to start the installation.

Solution 2: For Checking the Compatibility of MS Office with Sage Application

• Open the Control Panel.
• Then double-click on the option Add or Remove programs.
• Click on the Microsoft Office for the modifications.
• The version required is MS Office 2000 or before.
• If you don’t have it then modifies or repair it & follow the instructions that are given to fix the issue.

Solution 3: If you Want to Restrict CD-ROM Access

• In your system go to the Start menu then open the Settings.
• In this, open Control Panel and then Administrative tools.
• Now from the list shown select the Local Security Policy and Expand Local Policy Folder.
• Select the security options.
• Click on the appropriate option depending on your Windows version – e.g., “Restrict CD-ROM access to local users only.”

Also Read: Sage Error 1706 No Valid Source Could be Found for Product

Final Words!

Sage 50 Error 1311 typically occurs when exporting a financial statement report to Microsoft Excel. The same can also occur when you are trying to update the software or try to install the same using a CD. However, with the help of the above mentioned resolutions, now you can easily take care of this issue. If you continue to face issues, feel free to visit us at accountingadvice.co, and we’ll be happy to help resolve your concerns.

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