Sage not Responding: How to Fix

Have you ever encountered the problem where your Sage is not responding? There can be several reasons why Sage may not respond when you need it the most. One possible reason could be due to insufficient system resources like RAM or hard drive space. If your computer doesn’t have enough memory, then Sage might freeze up or become unresponsive.

‘Sage not responding’ is a commonly occurring error that the users of the software might encounter during their experience working with it. However, it is a resolvable issue that can be rectified using a few simple solutions. But, first let us understand what is the cause of this issue, how to recognize the same, and what are its solutions.

When Sage is Not Responding: Signs, Symptoms the Reasons

You know that Sage is not responding when the software faces sudden ‘freeze-time’ or does not responds to the input devices connected to it. Also, you can diagnose the issue when the performance of Windows 10 (if installed) faces a sudden decline.

The main reason for this could be plenty. Some of the primes are the presence of bugs in the system, low memory issues, or bugs within the hardware. You might encounter this issue when you are trying to log in or create a  backup of certain sorts, during the process of Purge to name a few. In retrospect, the simple inference to ‘Sage not responding’ is that the connection between the software and Windows has snapped. This leads to the occurrence of the Error code, however, let us take a look at some of the main reasons for the same:

The main Causes for the Sage not responding Error

• A corrupt pre-load is pervasive and needs to be reinstalled
• The execution of Sage 50 was blocked by the Permission settings
• The speed of the network is slow
• The size exceeds the size needed for the optimal system performance

Read More: Sage 50 Not Responding or has Stopped Working

The Compatibility Check

The Windows 10 versions, Home, Pro, and Enterprise are supported by Sage 50. Previously, users have complained about the occurrence of an Error when attempting to upgrade their Operating System to Windows 10. Hence, it is recommended that the user upgrades to the Sage version in order to solve the compatibility problems that might arise. You can check the compatibility settings by following the below steps:

• Right-click on the Sage Icon
• Go to Properties and click on it
• Select the Compatibility option
• Delete the ‘if run this program in compatibility mode option 
• Select ‘Change settings for all Users’
• Click and select ‘Run this program in compatibility mode and clear it.
• Click on Apply option
• Click OK
• You are done.

Solutions to Solve the Sage Not Responding Error

Follow the step by step instructions to fix this issue:

Solution 1: To Uninstall/Re-Install Actian Zen/Pervasive

• Start by shutting down ‘Close 50 Accounting’
• Open Run Window
• Go to the Control Panel and click on OK
• Select Program and Features
• It is at this stage that you need to uninstall the listed version of Actian PSQL 13 Workgroup R2
• Click close the Control panel
• Once again you need to Run Windows
• Enter C:\, and click on OK.
• If you spot any folders that are in the format (pvsw & pvswarch) you need to delete it
• Locate a file named PSQL_V[version number]_Install.log
• Browse C:\Windows
• Here, delete pvsw.log
• Search C:\ProgramData
• Rename the Pervasive app folder to OldPervasive software
• Browse to C:\Program Files(x86)
• Rename the Actian folder to OLDActian
• Locate C:\Program Files\Common Files
• Now, close the system
• Open Run Windows
• Here, enter Regedit
• Click on OK
• Right-click on Computer
• Click to select the Export button
• Here, you need to save the registry to Computer’s desktop
• Browse to HKEY_LOCAL_MACHINE\Software\Wow6432Node
• Re-check for pervasive software & PEYX489ZK
• Shut down the ‘Registry’ named editor.

Solution 2: Security and Permissions Sharing

There are instances when the data folder permissions are not correct. This can lead to the slowing down of the performance of the Sage 50 in Windows 10. To resolve the error, you need to make sure that every workstation has been mapped directly to the network drive into the shared folder and not in the sub-folder. In order to resolve any mapping issues you will simply have to remap all over again.

Solution 3: Checking the Company Size File

One needs to bear in mind that the company file size of Sage 50 directly impacts the performance. This can result in delays and also the time required to load. So, you will need to verify the Company file by following the steps below:

• Select on Help option
• Click on the ‘Support utilities’ button
• Click on File Statistics
• It is here that you need to check for the large file size and purge to delete the records or transactions that are not required. This can help in resizing the company size to the required one.

Solution 4: Using the UAC option to Fix the Sage not Responding Error

• Start by clicking on the Windows start option
• Go to the search box and type UAC
• Click on Change User Account Control Settings
• Now, go over to the Never Notify option
• Click on OK
• Click Ok on ‘ Do you want to allow this app to make changes?’
• Now, restart the system in order for the changes to apply.

Solution 5: Verifying the Space available in the Virtual Memory and Hard Drive

There are times when the ‘Sage not Responding’ error might occur simply due to the issues related to available space. To resolve this, you need to make sure that every system hard drive comprises of minimum 1 GB of space. To be on the safe side it is recommended that you opt for space thrice the size of the company database free space. If in case, you need to free up more space you can also go for some great space-freeing utilities like Windows Disk Clean up or Defragmenter. Also, make sure that the RAM of your system should match that of your Virtual memory in the system.

Solution 6: Background Application and Data Entry Check

Any regular user is aware of the fact innumerable applications running in the background can cause the performance of Windows to slow down. Hence, there are chances that this simple reason could be the cause of Sage not responding. In case the problem persists it is recommended to modify the Action Item settings or the Global items. This is how we do it:

• To change the Global options:
  • Click on option and select the Global button
  • Click General option
  • Select the option or options provided to enhance the performance
  • Now, delete the Smart data entry
  • Click on OK
  • And you are done
• For Action Item Settings:
  • Navigate to Tasks and click on Action items
  • Click on ‘Options’ and next select the Transaction option
  • Next, you need to delete every ‘create event’ button.
  • Now, select the tab, ‘startup’.
  • Next, you will need to delete ‘display Action’ every time a new company file is opened.
  • Click on OK
  • Select the ‘Close’ button
  • And you are done.

Solution 7: Utilizing Managing Processor and Memory Speed to Solve the issue of Sage not Responding

Firstly you need to ensure that your system has a minimum RAM and processor requirement. This is to make sure that it meets the minimum requirement for the installation of the Sage version. There are times when the Systems requirement failure act as a blockage for the normal functioning of a certain application that often results in compatibility issues.

• Proceed by verifying if the RAM and the Processor of your system are switched to the ‘multi-access feature’. It is advised to ensure that a minimum of 2 GB RAM is available at each time in every system.
• In the case of a server, you need to ensure that you check the performance of the Sage in the server. If you discover that it is slow, then in this case it will run slow in every workstation.
• Launch the Run window and enter MSConfig. Press OK to allow the program to apply the changes.
• Now, click on Yes
• Next click on the Boot option
• Select advanced options
• If the number of processors has been selected, you need to clear them off.
• Click on OK
• Now, restart the system.

To Fix an Unresponsive Sage Program

In case your Sage accounting software repeatedly stops responding, freezes, or display “Not Responding” dialogs, there are various troubleshooting steps to resolve the lag:

To Select the Other Programs and Tabs

In case the Sage worked fine previously, then the other application running could be starving it of computer resources.

• One needs to use the Task Manager to shut the unused programs and browser tabs
• Now, disable startup programs temporarily using MSConfig
• Next Reopen Sage after freeing up RAM and CPU cycles

Update Windows and Drivers

Installing the current Windows patches and graphics driver updates often remedies system-level incompatibilities.

• Start by going on to Windows Update and install any available fixes.
• Now visit the computer manufacturer’s site and update the display drivers.
• Next Restart the PC once updates finish installing

Scan and Repair Company Data

Data corruption problems within the company files can also result in the freezing of Sage. Hence, Running the repairs can get the files back in working order.

• Within Sage, navigate to File Utilities Rebuild Company Data Files
• Next select quick rebuilds first, then full rebuilds in case the problem continues.
• One can also compress the data files in order to delete the unused records.

To Adjust Antivirus Exclusions

There are times when the overzealous antivirus scanners will sometimes block the important Sage components, thus avoiding the proper response.

• Next launch the antivirus settings and add the exclusions for Sage program folders
• Next Temporarily disable your antivirus to test Sage might also help troubleshoot

To Clean Up Windows Registry

Deleting of the problematic registry data related to Sage installations usually helps to stabilize the performance.

• Start by carefully using the Sage Clean Up Utility Tool
• Likewise, you can manually delete HKEY_CURRENT_USER\Software\ keys relating to Sage

Uninstall/Reinstall as a Last Resort

In case you still have a persistent lag or freezing within Sage, completely removing the reinstalling software can overcome difficult configuration problems. This should be a last-ditch fix as it will wipe your company data requiring the backups and reconfiguration.

Prevention of Unresponsive Sage Software

As the Sage errors can appear to be arbitrary, hence staying on top of system and software maintenance helps avoid “not responding” scenarios:

• You need to regularly defragment hard drives housing company files
• Now you need to maintain ample storage space on boot and program drives
• Next Keep Windows, Sage, and hardware drivers completely updated
• You need to Schedule periodic data rebuilds and also use the Validate Utility
• Next Automate company file backups to make sure of the uptime

You need to proactively optimize your computer system and Sage database offers the best way to eliminate frustrating response problems.

The Software freezes when running Year End

There are times, when your year end process might appear to hang or freeze in Sage 50 Accounts and what you need to do to complete it.

The year end process can take quite a long time to complete if there is a large amount of data or it is running across a network. This means that it might appear to hang or crash, however do not worry as it is still processing in the background, even if the Windows Task Manager shows Not Responding. One might also observe the message ‘Out of memory’. There is not a certain amount of time that the process can take, hence it is recommended to not force the closing of the software and to leave it running as long as possible before taking any further action.

The solution

In case you have been closed out of the software, the year end process will not be completed and errors will be reported within the Check Data

One can resolve this in two simple steps:

• To be able to restore the backup you took before running the year end.
  Note: In case you see a message that have already logged in when trying to get back into Sage 50 Accounts, follow the steps mentioned within this article to resolve the problem and then come back to restoring the backup. 
• Run the year end process once again. In case you are running Sage 50 Accounts within a network, the year end will run quicker within the computer that holds the data.

The Sage 50 Accounting Software Could Not Be Installed

• Pervasive damage/corruption caused this error Sage 50 could not be launched.
• Message of error
• “Sage 50 will not start; please restart.”
• “Sage 50 Accounting was unable to begin.” Please try once more.”

The following are reasons why Sage 50 Accounting could not be started

• The data file is missing.
• Endangering the user’s profile
• Antivirus and firewall
• Sage is configured to run in compatibility mode.

Tips to Resolve the Sage 50 Accounting Could Not Start Error

• Follow these procedures if you are unable to start the Sage 50 program.
• Internet security software was installed.
• Sage 50 should be reinstalled
• Resolve the compatibility issue
• Perform the Sage driver test.
• Click here for additional information on how to resolve the Sage 50 could not be started problem.

Also Read : How to Fix Sage 50 Network Issues

Conclusion

So, there you have it my ‘tech-whizes’; these are some of the top solutions if and when you encounter the ‘Sage not responding’ option. Be sure to apply each one, till you acquire your solution. For more information Chat with Sage Experts and also you can call tollfree visit our website-Accountingadvice.co

Frequently Asked Questions (FAQs)