Fix Pop-ups Blocked when Printing in Sage 50

When a browser blocks a pop-up during a Sage 50 printing workflow, the print preview or document window may not open after you select Print. This can prevent you from viewing or generating the document you want to print.

The exact behavior and error message can vary by Sage 50 product, version, edition, region, and printing workflow. If the issue is caused by a blocked pop-up, allowing pop-ups for the specific Sage website or portal you use may allow the print window to open.

In this guide, we’ll explain why Sage 50 pop-ups may be blocked, how to allow pop-ups in Chrome, Edge, Firefox, and Safari, and what to check if the print window still does not open.

Why Are Pop-Ups Blocked When Printing in Sage 50?

Sage 50 pop-ups get blocked when your browser, security extension, or antivirus software prevents Sage from opening the print preview or document window. Here are the common reasons Sage 50 pop-ups are blocked during printing:

• The Sage website is not allowed to open pop-ups
• Browser security settings block pop-ups or redirects
• Browser extensions interfere with new windows
• Security software restricts the browser or Sage connection
• The wrong Sage website or portal address is being allowed
• A browser update changed site permissions

What Happens When Sage 50 Pop-Ups Are Blocked?

Depending on the Sage printing workflow, a blocked pop-up may prevent the print preview or document window from opening. You may also see a browser notification indicating that a pop-up was blocked.

• Print Preview Does Not Open
• Documents Fail to Generate
• Printing Becomes Unresponsive
• Sage 50 Freezes or Repeatedly Reloads
• Browser Shows a Pop-Up Blocked Alert

What to Do Before You Fix Blocked Pop-Ups When Printing in Sage 50

Before changing Sage 50 pop-up settings, verify your browser, Sage portal URL, pop-up permissions, and pending print jobs to identify the cause accurately. Here are the key checks to complete before you allow pop-ups in Sage 50:

Check	Details
Confirm the printing issue	Select Print or Print Preview in Sage 50 and verify that the required window or document does not open.
Identify your browser	Check whether you use Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari to access and print Sage documents.
Review pop-up settings	Open your browser’s privacy or site settings and check whether pop-ups are blocked globally or already permitted for specific websites.
Record the Sage web address	Note the exact URL of the Sage portal you use. You need this address when adding the Sage website to the browser’s pop-up exceptions.
Check for a blocked pop-up	After selecting the print option, look for a pop-up blocking notification or icon in the browser’s address bar.
Check pending print jobs	Review the Windows print queue and clear any stuck print jobs before troubleshooting Sage 50 browser pop-up settings.

Also Read: How to Fix Printing Statement Errors in Sage 50?

How to Allow Pop-Ups When Printing Sage 50 Documents?

To fix Sage 50 printing issues caused by blocked pop-ups, allow pop-ups for the specific Sage website in your browser so the print preview or document window can open correctly. Here are the steps to allow pop-ups in Chrome, Edge, Firefox, and Safari.

1. Allow Pop-Ups in Google Chrome

Chrome lets you enable pop-ups for a specific site while keeping them blocked at other places. Here are the steps to add Sage as an allowed site in Chrome:

• Select the three-dot menu in the upper-right corner and select Settings.
• Select Privacy and security, then select Site settings.
• Under Content, select Pop-ups and redirects.
• Under Allowed to send pop-ups and use redirects, select Add.
• Enter the Sage website address you use for the affected printing workflow.
• Click Add to save the exception.

2. Allow Pop-Ups in Microsoft Edge

Edge lets you allow pop-ups on all sites but create a pop-up exception for a specific site. Follow these steps to allow pop-ups in Sage 50 in Edge:

• Select the three-dot menu in the upper-right corner and select Settings.
• Select Cookies and site permissions.
• Select Pop-ups and redirects.
• Under Allow, select Add.
• Enter the Sage website address you use for the affected printing workflow.
• Select Add to save the permission.

3. Allow Pop-Ups in Mozilla Firefox

Firefox will let you add trusted sites to its pop-up blocks list while keeping the blocks on other sites. Use these steps to add your Sage website to Firefox’s exceptions:

• Select the three-line menu in the upper-right corner and select Settings.
• Select Privacy & Security.
• Scroll to Permissions and locate Block pop-up windows.
• Select Exceptions.
• Enter the Sage website address used for the affected printing workflow in the Address of website field.
• Select Allow, then select Save Changes.
• If Firefox does not display the Exceptions button, check whether your current settings already allow pop-ups.

4. Allow Pop-Ups in Safari on Mac

Safari lets you manage pop-up permissions on a per-website basis via its website settings. Here are the steps to allow pop-ups for your Sage website in Safari:

• Open Safari from the Mac menu bar.
• Select Safari > Settings.
• Select the Websites tab.
• Select Pop-up Windows from the left-side menu.
• Find the Sage website used for the affected printing workflow in the list.
• Set its permission to Allow.
• After you change the permission, go back to Sage 50 and print from it again. If the print preview or document window still does not open, follow the next troubleshooting steps.

What to Do If Sage 50 Still Cannot Open the Print Window?

To fix Sage 50 when the print window still does not open after you allow pop-ups, check your browser and printing environment first. If the issue continues, review the printer assignment, report layout, and printing settings in the relevant Sage 50 product.

• Restart Sage 50 and Your Browser

Close Sage 50 and your browser completely, reopen both applications, and try printing again.

• Clear the Browser Cache

Clear cached browser data that can interfere with the print preview or document window.

• Check Browser Extensions

Temporarily disable ad blockers, privacy extensions, and other add-ons that can block new windows or scripts.

• Try Another Supported Browser

Open the Sage service in another supported browser to determine whether the problem is specific to your current browser.

• Check Security Software

Check your antivirus, firewall, or internet-security settings for rules that can disrupt the Sage printing workflow.

• Check the Windows Print Queue

If there are print jobs stalled, print jobs won’t get processed (and thus will never get sent to the printer).

• Update the Browser

Ensure your browser is up to date. An outdated browser can contribute to compatibility problems as browser updates alter security and site-permission behavior.

Advanced Sage 50 Printing Troubleshooting

If allowing pop-ups and completing the basic browser troubleshooting steps do not resolve the printing problem, the issue may be related to the printer assignment, report layout, or Sage printing configuration. The following advanced steps are intended for Sage 50 workflows where these printer and Report Designer options are available.

Product and Version Note: Browser pop-up behavior and printing workflows can vary by Sage 50 product, edition, version, and region. The browser steps above apply to supported web-based Sage printing workflows, while the advanced printer and Report Designer steps below are specifically intended for Sage 50 Accounts versions where those options are available. Menu names and features may vary by product, version, and region.

1. Refresh the Printer Assignment

If the print window opens but the document still does not print correctly, refreshing the printer assignment may help identify a printer or report-layout configuration problem.

• Open the affected report or layout in Print Preview.
• Select Page Setup.
• Select Printer.
• From the Name drop-down, select a different printer, even if Sage already displays the correct printer.
• Select OK, then select OK again in the Page Setup window.
• Open Page Setup again and select Printer.
• From the Name drop-down, select the correct printer.
• Select OK, then select OK again.
• If the layout alignment has changed, check the Margins settings and restore the appropriate values for the document.
• Save the changes when Sage prompts you.
• Try printing the report or layout again.
• Repeat these steps for each affected report or layout.

Important: If changing the printer alters the document layout or margins, restore the required settings for that report or layout.

2. Use the Windows Default Printer

If refreshing the printer assignment does not resolve the issue, configure the affected Sage document to use the Windows default printer where this option is available.

• Select the affected document or layout and select Edit.
• In the Properties pane, locate the Printing section.
• Set Save Printer Settings to False.
• Select File > Save.
• Select File > Exit.
• Reopen the document and test printing again.

When Save Printer Settings is set to False, Sage 50 Accounts uses the Windows default printer instead of retaining a printer assignment saved with the layout.

3. Assign a Specific Printer in Sage Report Designer

If you need the document to use a particular printer, you can assign it through Sage Report Designer, where the feature is available.

• Select the affected document or layout and select Edit to open Sage Report Designer.
• Select File > Page Setup.
• Select Printer.
• From the Name drop-down, select the required printer.
• Select OK, then select OK again in the Page Setup window.
• Select File > Save.
• Select File > Exit.
• Test the document again.

4. Check Quick Print or Email Layout Settings in Sage 50 Accounts

If the problem occurs when you use Quick Print or Email, check the default layout assigned to the affected function. This step applies to Sage 50 Accounts versions that provide these settings.

• In Sage 50 Accounts, select Settings > Invoice & Order Defaults.
• Select Quick Print or Email, depending on where the problem occurs.
• Select the correct default layout.
• If you have amended the layout’s printer settings, reselect the updated layout so Sage uses the latest configuration.
• Select OK.
• Try the function again.

5. Check Multiple Users and Printers

Printer assignment can vary between different users, especially in a network environment. Before changing any shared settings, check the printer settings for the affected user and the saved printer settings for the layout.

• Use the appropriate network printer: Configure each workstation to use the printer appropriate for that user’s workflow.
• Use the Windows default printer when appropriate: Set the layout to use the computer’s default printer when users work with different printers.
• Identify the scope of the problem: Check whether the issue affects one user, one workstation, one printer, or multiple users and printers.
• Use email when printing is unnecessary: If the goal is to send the document electronically, use Sage’s supported email functionality instead of printing it.

Also Read: How to Fix Sage 50 Printer Not Activated Error Code 41?

How to Prevent Sage 50 Pop-Ups From Being Blocked?

To prevent Sage 50 pop-ups from being blocked, allow the exact Sage website in your browser and keep its site permission active. Here are the steps to prevent Sage 50 pop-ups from being blocked:

• Add the Sage website to your browser’s pop-up allow list after confirming the exact domain you use.
• Keep the Sage website’s pop-up permission intact when clearing or resetting other browser site permissions.
• Review browser privacy settings after major browser updates to ensure they have not removed the Sage exception.
• Enable only trusted extensions to your browser when printing from Sage using your browser.
• Be consistent with the Sage website or portal address so your browser has the right site permissions.
• Use a site-specific pop-up exception instead of enabling pop-ups for all websites whenever possible.

Final Words

If Sage 50 cannot open a print preview or document window, first check whether your browser is blocking pop-ups for the Sage website you use. Add a site-specific pop-up exception, then test the printing workflow again. If the issue continues, check browser extensions, security software, the Windows print queue, and any Sage printer or report settings available in your product and version.

Because Sage 50 printing workflows vary by product, edition, version, and region, use the printer-specific troubleshooting steps only when the corresponding options are available in your Sage installation.

Frequently Asked Questions: