Sage 50 Error 2 – MAPI_E_FAILURE
Businesses of all forms and dimensions are benefited immensely from the amazing functions embedded in the Sage 50 Accounting software. Sage 50 Email is one such feature. With it, businesses can attach their email Ids with Sage 50 and accomplish important business communication through their outlook/webmail ids. They can send and receive invoices, reports, and many more with their customers and vendors.
However, we have been informed by many users of Sage 50 that they have faced certain connection issues while trying to email from Sage software. Among different error messages users often get in this regard, the Sage 50 Error 2 – MAPI_E_FAILURE is a pretty common one.
In this blog, we will look at some effective solutions to resolve this issue. If you are also troubled by this issue recently, this blog can just be your savior. If you implement the solutions mentioned herein sequentially, we are sure you will be able to fix this issue once and for all.
Before proceeding to troubleshoot, let’s first get to know the reasons behind the occurrence of this issue..
What are the Causes of the Sage 50 Error 2?
Many technical and functional issues in your system may lead to the occurrence of this issue. Some of them are listed below-
- The Email service you are using is not MAPI compliant
- The E-mail application is not open
- This issue can occur after installing an outdated email program
- If a wrong email program is selected in the Internet options in Windows Explorer
Procedure to Resolve the Sage 50 Error 2
Here, we will discuss multiple methods to fix the Sage 50 Error 2
Total Time: 31 minutes
Check Whether Another Email Program is Interfering with Sage 50
🔹 Click on Windows Start
🔹 Go to Control Panel
🔹 Locate Programs and Features. In the list, search if programs such as AOL mail, Eudora mail or Mozilla exists. If so, uninstall them
🔹 Open Sage 50
🔹 Try to send an email. The issue should cease to exist by now.
Change the Location of all Customized Email Forms
🔹 Move the customized email forms outside the root directory, to another location on your system
🔹 Click on Setup
🔹 Navigate to Reports & Forms
🔹 Select the relevant form (Eg-Invoices)
🔹 Go to the section E-mail Form Settings for Standard Style section
🔹 An explorer window will appear
🔹 Go to the location where you saved the matching form earlier
🔹 Choose the matching form
🔹 Click Open.
🔹 Select OK.
🔹 Repeat steps 1 to 10, till all the customized e-mail forms are updated
🔹 Try to send an email. The issue should no longer exist by now.
Just like any other software that relies on codes and algorithms, Sage 50 also has its fair share of issues and errors. In this blog, we tried to provide you with some easy solutions to fix the Sage 50 Error 2- MAPI_E_FAILURE issue. If you are still finding it difficult to troubleshoot this issue, or, if you have any queries, you should get in touch with some authorized Sage experts 1800 964 3096.
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How to Obtain the Email Server Settings for MS Outlook?
Please follow the steps below-
🔹 Navigate to Control Panel
🔹 Click Mail
🔹 Click on Email accounts
🔹 Choose your email account
🔹 Click on Change
🔹 You can view the SMTP Address of the Outgoing mail server
🔹 Click More Settings
🔹 Go to the Advanced option tab
🔹 Now navigate to Outgoing Mail Server SMTP. You will see the port number you require
What are the Ways to Email my Sales Invoices in Sage 50?
You can employ any of the following ways-
🔹 You can email your invoices one by one by going to the Sales/Invoicing window. 🔹 To do so, click Email in this window. Sage will email the invoice to the destination you specify and will also save the invoice.
🔹 You can email multiple invoices in a batch of invoices, in one session. You will see the option on the Sales/Invoicing window,
🔹 You can also email a batch of invoices, in a single session, by going to the Select a Report or Form window.
How to Email a Batch of Invoices from the Sage 50 Sales/Invoicing Window?
🔹 Open Sage 50
🔹 Go to the Tasks menu
🔹 Click on Sales/Invoicing. Sage 50 will display the Sales/Invoicing window
🔹 Click on the Print drop-down box
🔹 From the menu, click on Select Invoices to Print.
🔹 The Preview and Print filter window will appear on your screen
🔹 While emailing the invoices, you can choose invoices not emailed previously or invoices saved in the Sales/Invoicing window without having any invoice number
🔹 After you make the necessary selections, click on Print/Email.
🔹 You will get a prompt, asking you to complete the emailing task.
🔹 After the invoices are sent by email, Sage 50 will ask you if the invoices have been emailed correctly and if the journal can be updated. Click Yes if satisfied.
🔹 If you click Yes, Sage 50 will record the Invoice numbers for the forms in the Sales Journal.
🔹 If you click No, the Invoice numbers will be left blank. The invoices will then be sent once again during the next run for invoices.
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