Sage 50 2021 Upgrade Issue

Sage 50 2021 Upgrade error

Sages always upgrade itself to the latest version. To get the seamless service you should upgrade to the latest version always. Sage 50 is available in the latest version which is Sage 50 2021. You should know about the Sage 50 2021 Upgrade Issue as it may arise anytime while upgrading Sage 50.

After going through this complete article you understand the issues and their resolutions which occur when you are upgrading the Sage 50 2021.

Upgrade Issues and their Resolutions

Error – “Old password you have entered is not correct”

Solution –  To fix this issue you have to change the password, while doing that you need to remember the below points.

  • The minimum password length is seven characters.
  • It should include 7 characters( one upper case, one lower case, and 1 numeric value

Error – Corrupted DDF files Create a Barrier

You have to first locate the folder having the company file. After that search for company directories and get the incorrect one.  Once you get the wrong file delete the incorrect one. DDI file. To fix this issue there are two common methods which are mentioned below.

Total Time: 35 minutes

Method 1 – Sage 50 INI File:

🔷 Open the File explorer either pressing File explorer at the taskbar or pressing Window + E keys together
🔷 Click to C drive and browse C:/ProgramData/Sage/Peachtree
🔷 Those who are having Sage 2018 or earlier version need to browse C:/Program Files(x86)/Common Files/Peach for 32-bit system
🔷 Locate the Configuration File
🔷 If you see any dialog box coming then select the Notepad
🔷 Get down to the last paragraph to search the data path
🔷 See the line starting with the Data path
🔷 Open the program path to go sixth or seventh paragraph to find the starting with a program path

Method 2 – Solve these Issues Using Its Icon Properties:

🔷 Get the data path goes through the below steps:
🔷 Double click the Sage 50
🔷 Go to File >>> Company
🔷 Check the complete Directory by taking your mouse to the corner
🔷 Now data path according to the company name
🔷 Get the program path
🔷 Do the right click to the Sage 50 icon
🔷 Choose properties
🔷 you can see the program path now
🔷 Finally, spot the wrong. DDF extension files >>> delete them all and after that execute the repair program

Error: “Sage 50 Update Could Not Be Completed and Needs to Run Again”

This error can be happened due to locked files, running processes and in this case, the computer needs to be rebooted.

ResolutionOption 1 – Check for the Running Process

  • Go to the taskbar and do the right-click on it
  • Select Start task manager, alternatively press Ctrl+Shift+Esc
  • Now select the Process tab
  • Select PeachtreePrefetcher.exe, PeachtreeBusinesslogic.exe, Peachupd.exe, PTXA[Release ].exe, PeachtreeBackup.exe or Peachw.exe, after that select End Process or End task

Option 2 – Reboot

  • Reboot the computer
  • Now run the update manually.

Error: “Sage 50 Update Could Not be Completed and Needs to Run Again”


  • Go to C:\Windows
  • Now open PeachWLog.XML file with the Notepad ( if notepad if not found, go to C:\Windows\System32\Notepad\. Then select option File >>> Open and browse and search PeachWlog.XML file)
  • Go to option Edit >>> find
  • Search the option fail
  • When the fail line is found, make a note of the file or folder which is causing the failure, addition to note the directory of the file or folder
  • Locate to a directory which founded in the previous step
  • Rename the file or folder found in earlier steps
  • Now run the repair tool
  • After running the repair install the update again.

Steps to Upgrade Sage 50 from Lower Version to Latest Version

It is always advisable to create the backup of the data before proceeding with advanced resolutions. Make sure to remember the below things :

  • If you are going to upgrade the Accountants edition of sage 50 then you need to complete uninstall Sage 50
  • After that reinstall using Accountants Edition Serial number

Below Steps Helps You to Upgrade Your Sage 50 to a Higher Version of the Same Year How to Change the License:

  • Open any Sage 50 files as a sysadmin in Single user mode.
  • Then, go to Help>> and click on upgrade your Sage 50 product
  • On the Sage 50 Product information window, replace the serial numbers to a new serial number
  • Now, select retrieve my key code from Sage 50( if the internet is connected)
  • Select option “Use this keycode” and enter it manually, If you are not connected to the Internet it will be failed
  • Click ok
  • Do all the above steps at every workshop having Sage 50

Minimum System Requirement For Sage 50 2021 U.S Edition

sage 50 2021 system requirements
Processor2.4 GHz More
Ram4 GB or More
WindowsWindows 10/ Window 11
Hard Disk120 GB
BrowserGoogle Chrome, Microsoft Edge
Microsoft .Net Framework.Net Framework 4.7.2 or Higher
Screen Resolution1440×900 with small fonts/DPI
Internet Speed25mbps

List of Errors While Sage 2021 Upgrade

There could be many errors that come in the way while upgrading Sage 50 from an older edition to a new edition. Some of the main errors are as mentioned below :

  • Error: “Sage 50 update could not be completed and needs to run again
  • Error:”File [File name] was not able to be copied
  • Installing a service release update displays error
  • Update failed
  • Service release won’t install and prompt to restart the computer
  • Service release update failed to install
  • Service release (SR) 2015.1, 2015.2, 2015.3, 2016.1, 2016.2, 2017.2 will not install
  • Unable to open the program after failed install of the update
  • Restarting the computer and running the update again results in the same message, effectively putting the install in a loop, SR loop

Note: Sage 2021 upgrade issues can be multiple, however above mentioned errors are some common error mentioned.

Also Read: Sage 50 Payroll Tax Update

How to Get in Touch With Us?

For any assistance dial  Sage 50 technical support number and connect with the Sage team. Sage 50 chat support helpdesk is available 24*7 to assist you with all the possible solutions. Professionals are polite, certified ad dedicated towards the customers so that we can provide the best resolutions with satisfaction to the customers.

Sage technicians are having experience of many years and this quality enhanced the problem-solving skill of executives. You can also email at and soon Sage expert will contact you with the resolution.

Accounting Advice

Frequently Asked Questions About Sage 50 2021 Upgrade Issue

What is Sage 50 2021 Upgrade Issue?

This issue is one of the common issues which arise when a Sage user is trying to upgrade the Sage 50 to the latest version 2021. It can be due to multiple reasons. Users should aware of the process to remove this issue.

What are the Ways to Contact the Sage Team?

You can contact the team through dialing , email at, or visit the website or also live chat with the Sage professionals.

Are the Methods Available Enough to Handle this Issue?

Yes, however, there could be more methods available but these are some of the most used methods. If after following these methods you seem that it doesn’t work you should immediately contact the Sage team.

How to Close the Process if Running?

You can press Ctrl Alt Delete, after that, you are required to select the process tab. Select the process now which you want to close and close the same.

Sage Chat help desk
Sage Chat help desk

Customer Service


Chat with us

Related Posts:

Report Your Issue

(Didn't find what you were looking for! Report your issue and get customized help from our Sage experts.)

    Sage Version

    Edition Year

    No of User: Licence

    Operating System:

    Help Needed:

    Write your Issue

    Further Reading