Email SMTP Error in Sage 50 (Incorrect SMTP Settings or Password)

In this blog post, we’ll discuss one such vulnerability that has affected a number of users – Sage is unable to send email using the correct SMTP settings or password. If you’re using Sage and you’re finding that your emails are not being sent, it might be time to check your SMTP settings and passwords.

With its amazing features, Sage 50 has helped businesses accomplish their accounting tasks with ease. Sage 50 Email is one such feature. By using this, businesses can attach their email Ids with the Sage software and perform necessary communication through their outlook/webmail ids. 

However, like any other software that relies on codes and algorithms, Sage 50 also has its fair share of errors. In this blog, we will discuss one common issue, related to Emails in Sage 50, that is faced by many Sage users. Yes, you guessed it right! We will discuss the email SMTP error. We will also provide certain easy solutions to this issue, with a step-by-step approach. 

Let’s proceed then!

Read More: Sage 50 Cannot Communicate with your Email Program

What Causes the Email SMTP Error in Sage?

Some prominent causes of this issue are as follows-

• You have not configured the Webmail account to grant access to Sage
• Blocked by a security software
• Incorrect password used for webmail
• Using Recovery email instead of Google email in Personal info & privacy

How to Resolve the Email SMTP Error in Sage 50?

Here, we are providing multiple methods to resolve this issue-

Method 1: Configure the Email Account to Grant Access to Emails from Sage

• Navigate to Maintain menu at the top
• Now move to the email set up
• Change the mail setting to ‘use a webmail account’ 
• Now click on the link named Add Account Information
• Select the webmail service type 
• Enter the email address you prefer ( Gmail, Yahoo, Outlook or others)
• If you select email programs such as Gmail, Outlook or Yahoo, provide the address for the particular email account you wish to use. 
• Click OK
• If you select Others, you will be asked to enter the name of the SMTP port and SMTP server pertaining to your email service. You will also be asked to specify if you require a secure (TLS/SSL) connection or not. If you are not sure about these, speak to your email service provider. 
• Once you have defined the email account, you may use the edit hyperlinks to make the desired changes.

Method 2: If SMTP is Disabled in MS 365 Admin Server

• Log in to the Microsoft 365 admin center 
• Navigate to the Users section
• Click on Active users.
• Choose the relevant user
• Select Mail from the flyout
• Now go to the Email apps section
• Click on Manage email apps.
• Checkmark the box to enable the Authenticated SMTP setting 
• Click on the tab named Save changes.
• Check if you are able to send an email from Sage now.

Method 3: Use a MAPI Compliant Email Program in place of Webmail

Know how to use a MAPI Compliant Email Program in place of Webmail:

• Navigate to Maintain menu at the top
• Now move to the email set up
• Change the mail setting to ‘use a webmail account’ 
• Now click on the link named Add Account Information
• Select the webmail service type 
• Enter the email address you prefer ( Gmail, Yahoo, Outlook or others)
• If you select email programs such as Gmail, Outlook or Yahoo, provide the address for the particular email account you wish to use. 
• Click OK
• If you select Others, you will be asked to enter the name of the SMTP port and SMTP server pertaining to your email service. You will also be asked to specify if you require a secure (TLS/SSL) connection or not. If you are not sure about these, speak to your email service provider. 
• Once you have defined the email account, you may use the edit hyperlinks to make the desired changes.

Also Read : How to Setup Email Delivery in Sage 50

Final Words

In this blog, we tried to provide a few simple remedies to resolve the email SMTP error in Sage 50. We hope that after going through this blog, you will be able to troubleshoot this issue on your own. If you need technical support connect with experts.

Frequently Asked Questions(FAQS)