Fix Sage 50 404 Error While Loading Portal WebPage

HTTP 404 Not Found when Loading Sage Portal Webpage

Sage 50 is widely regarded as one of the most efficient accounting software packages for businesses and accounting professionals worldwide. It is extensively used by businesses due to the fact that it is extremely easy to operate. You do not need to be from an accounting background to be able to use it. No wonder why this accounting software is hugely popular all around the globe. However, one thing we should keep in mind is that no software is fully free from errors and Sage 50 also has its fair share of such issues. Many users have written to us that they have faced the Sage 50 404 Error While Loading Portal WebPage and are looking for easy solutions to fix it.

We understand it can be extremely annoying to come across such errors while being in the middle of something important. Your worries are about to be over. We will tell you some easy methods to resolve this issue in this blog.

Before proceeding to troubleshoot, let’s start with the basics. Let’s get to know why the Sage 50 404 Error appears and how to resolve this issue.

What are the Reasons behind the Sage 50 404 Error While Loading Portal WebPage?

Some prominent reasons that may lead to this issue while opening the portal web page are –

  • If an incorrect URL has been entered to load the portal webpage, this error will occur. You will also experience it if the URL is misspelt or contains incorrect characters. 
  •  If, for some reason, the portal web page is not accessible from your computer.
  • If the correct localhost, ip address, and domain address for servername are not used 
  • If the URL of the portal web page does not match the name of the file you are trying to load
  • If you have not installed the correct version of Sage 50 on your computer

Resolve Sage 50 404 Error While Loading Portal WebPage

The accounting world, especially small and mid-size organizations or growing start-ups are increasingly using Sage software for their accounting & finance tasks. The software makes work easier for everyone. The quality of sage 50 is basically due to its diverse features and tools which can be comprehended well while working on the software.

There can be occasional errors while working on Sage. Contact the skillful team at Accounting Advice for any Sage related doubts. Contact via this toll free number . Let’s talk about more about one such Sage related issue.

“HTTP 404 Not Found” when Loading Sage Portal Webpage

Related article: How to Fix Sage HTTP 500 Error

General Solutions

Please check the following-

  • Make sure that the portal web page is accessible from the correct location on your computer. This could be on your local network or intranet, or it could be on a secure server that is hosted by your company.
  • Verify the URL that you are using to load the portal webpage. This error will occur if the URL is wrongly spelt or contains incorrect characters. If you are unable to resolve the URL issue, you should contact your hosting provider for support. They might be able to help you resolve the URL issue or find a workaround.
  • Check that the URL of the portal web page resembles the name of the file you are attempting to load. If you were trying to load the portal web page for “salesforce.com,” for example, the URL should read  “salesforce.com/portal.”
  • Check that you have the correct version of Sage 50 installed on your computer. If you are using an older version of Sage 50, then you may not be able to access certain features of the portal web pages.
  • Check if the correct local host, IP address, and domain address for the server name are used.

For Windows 2008 and Newer Servers

  • Click to open Server Manager
  • Go to Roles
  • double-click on Web Server(IIS)
  • scroll down to Role Service
  • Under Role Service, compare the list with those installed. 
  • Continue to install any roles missing from this list.
Sage 50 404 Error While Loading Portal WebPage

Common HTTP Features

  • Static Content
  • Default Document
  • Directory Browsing
  • HTTP Errors
  • HTTP Redirection
  • Application Development
  • NET
  • .Net Extensibility
  • ISAPI Extensions
  • ISAPI Filters
  • Health and Diagnostics
  • HTTP Logging
  • Logging Tools
  • Request Monitor
  • Tracing
  • Security
  • Basic Authentication
  • Windows Authentication
  • Client Certificate Mapping Authentication
  • URL Authorization
  • Request Filtering
  • IP and Domain Restrictions
  • Performance
  • Static Content Compression
  • Dynamic Content Compression
  • Management Tools
  • IIS Management Console
  • IIS Management Scripts and Tools
  • Management Service
Sage 50 404 Error While Loading Portal

(Source: Sage Community forums)

We hope the discussion above would help you a great deal to know what the Sage 50 404 Error While Loading Portal WebPage is and how to resolve it. If you are still unable to resolve this issue on your own, we recommend that you should consult with an experienced Sage professional.

Also Read: How to Purge Old Employees in Sage 50

What is Accounting Advice?

The Accounting Advice is a special Sage 50 technical support team for Sage related issues. The Sage customer support executives are unbelievably fast with any kind of resolutions. The team is available 24*7. If you are having some difficulty using the Sage 50 accounting software, you can instantly get in touch with the Sage technical customer support, i.e. you can call on the toll free number or do Live Chat with Sage support team for advanced assistance. The team will be happy to help.

In other cases like when the Sage official customer support’s server is down, in that situation too, you can also contact the Accounting Advice. They are a third party consultancy who offer resolutions for any Sage related issues. For their help, you just have to dial their toll free number.


Frequently Asked Questions (FAQ

What does the 404 error on a webpage indicate?

404 and other similar codes fall into the category of response status codes. These are also parts of the  Hypertext Transfer Protocol response codes of the web. When a user encounters this error, it means that a server could not find a webpage requested by a client. Variations of the HTTP 404 error message include “404 Page Not Found”, “404 Error” and “The requested URL was not found.”

How can I check the physical path used by my Sage website in Windows?

Please follow the steps below- 
💠 Navigate to the Path Start> Administrative Tools> IIS
💠 From the list, click Sites to expand it
💠 Click on Default Web Site from the list of sites 
💠 Now go to Advanced Settings
💠 Navigate to the physical path and check if the line reads %SystemDrive% \inetpub\wwwroot\webclient
💠 Click OK if you find the path to be correct. If not, set the proper path
💠 Once you are able to set the proper path, restart the site.

I am currently experiencing the Sage Http Error 503. To fix it, I am asked to Check Sage ESS maintenance. How can I do this?

Whenever you come across the Sage Http Error 503, the first thing you should do is to ensure the ESS Service. You must verify the Sage ESS System Maintenance on the server where the ESS has been installed. Also make sure to uncheck the Locked Box and check that the databases, user name, password and server name are correct. If the problem still continues, carry out the below-mentioned steps-

💠 Log in to the Sage ESS server
💠 Click on the Administrative Tools section
💠 Click to open Component Services
💠 Make sure that both the World Wide Web Publishing and IIS Admin Services  are up and running
💠 Launch the IIS Manager
💠 Open the Sites folder, 
💠 Go to the Default Web Site 
💠 Right click on Self Service
💠 Navigate to Manage Applications > Advanced Settings
💠 Go to the Advanced Settings screen 
💠 Make sure that the default Application Pool name is set as AbraAWCAppPool
💠 Close the Advanced Settings tab
💠 Go to Application Pools on the left hand side
💠 Ensure that the Status is set to Started, Managed Pipeline Mode is set to Classic and .Net is set to v2.0

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