Fix Sage Error Database Engine on Computer [server] is Unavailable

Updated On: December 4, 2024 6:01 am

Are you facing issues related to the Sage database engine? Are you getting an error message similar to “Your database engine on computer x is unavailable”? If the answer to both the questions is ‘Yes’, you have landed at the right place! Such issues (Sage Error Database Engine on Computer [server] is Unavailable) can’t bother you anymore!

Please make sure that the computer is logged in or that the database service is running”

We understand facing such issues is quite irritating, more so if you are in the middle of something important. Therefore, in this blog, we will look at some easy but highly effective remedies to this commonly reported issue. Just go through this blog, perform the steps shown here and get rid of this issue, forever!

Here we go!

Read More : Fix Sage 50 Error Connecting to Database

Causes of the Sage Error Database Engine on Computer [server] is Unavailable

Many technical issues may contribute to this commonly reported issue. Some of these are listed below-

• When you try to access a file on a server that does not have the latest version of the Sage 50 connection manager installed on it
• If the ~pvsw~.loc file is damaged
• The ~pvsw~.loc file is pointing to the wrong server
• Incorrect Sharing and Permissions
• IPv6 is enabled
• The shared data folder has not been shared properly
• The SAJ folder is having the read-only attribute enabled
• Damaged, or encrypted, files in the company data folder 
• An issue with the SAJ folder

How to Resolve the Sage Error Database Engine on Computer [server] is Unavailable?

Follow the step by step instructions to fix this issue:

Step 1: If the ~pvsw~.loc File is Damaged or pointing to the Wrong Server

• Close Sage 50 application
• Browse to the location where your company file is saved 
• Delete the ~pvsw~.loc file for that company
• Open Sage 50 again
• Check if the company opens without issues

Step 2: If the Company Data Folder includes Encrypted Files

• Close Sage 50
• Browse to the location where your company file is saved 
• Press Ctrl+A to select all the files in the company directory 
• Right-click on the highlighted files 
• Click on Properties
• Choose the Advanced button
• Make sure to uncheck the box adjacent to the label ‘Encrypt contents to secure data’
• Click OK and then Apply
• Select OK
• Open Sage 50 again
• Check if the company opens without issues

Step 3: Create a New Directory with the Core Company Data Files

• Open the Sage 50 application
• Click on Open Existing Company
• Note down the Directory for your company
• Now create a new folder in this data path. 
• Double-click on your company folder 
• Copy the Version.txt file, KMSKeys.xml file, Keys Backup folder, and all the .DAT files
• Next, paste these into the new folder you just created in the data path
• Select File
• Click on Open Company to open the company file from the new folder you created 
• Check if you can access the company information now

Also Read: Download and Install Sage 50 2024

Sage Error Database Engine on Computer [server] is Unavailable- Solved

There are times when the user is trying to open the Sage 50 Accounts and might encounter one of the following messages:

• ‘Unable to connect to Sage Data Service on machine [computer name]’
• ‘Data service unavailable on this machine’

This error mainly occurs when the Sage Accounts Data Service is the wrong version or has stopped running on the system that stores your Sage 50 Accounts data. Incase the  Sage 50 Accounts have been working previously, you can easily resolve this with the help of a few easy steps by restarting the Sage Accounts Data Service. For this, the following are the solution steps:

Also Read: Fix Sage I/O Error in the File Directory

Solution:

Note : Have upgraded recently and if you are facing this message after upgrading your software to the current version of Sage 50 Accounts, then ensure that you install the latest update within the computer where your data has been stored

• Begin by restarting your system that holds your Sage 50 Accounts data. If the issue persists, continue to step 2.
• Go to the system holding your Sage 50 Accounts data and click press the Windows key + R on your keyboard.
• Next, enter services. msc.
• Now click OK.
• Go to the list of services and look for the following services:
  • Sage 50 Accounts v30
    • Sage 50 Accounts Service v30
    • Sage 50 Accounts Control v30
  • Sage 50 Accounts v29
    • Sage 50 Accounts Service v29
    • Sage 50 Accounts Control v29
  • Sage 50 Accounts v28
    • Sage 50 Accounts Service v28
    • Sage 50 Accounts Control v28
  • Sage 50 Accounts v27
    • Sage 50 Accounts Service v27
    • Sage 50 Accounts Control v27
  • Sage 50 Accounts v26
    • Sage 50 Accounts Service v26
    • Sage 50 Accounts Control v26
  • Sage 50 Accounts v25
    • Sage 50 Accounts Service v25
    • Sage 50 Accounts Control v25
  • Sage 50 Accounts v24
    • Sage 50 Accounts Service v24
    • Sage 50 Accounts Control v24
• In case the services are not displayed or show a status of Starting, follow the steps within this guide.
• In case either the service shows Disabled within the Startup Type column, right-click the service.
• Now click Properties
• Go to the Startup type drop-down click Automatic
• After this click on OK.
• In the case of every service, right-click the service.
• Now click Stop
• Next, right-click the service again.
• Finally, click Start

Also Read : Sage Error Unable to Connect to Sage Data Service on Machine

Final Words

We hope the troubleshooting steps mentioned above would help you a great deal to fix the Sage Error Database Engine on Computer [server] is Unavailable issue. But before you perform the above options, please ensure that you understand your operating system better. If you are finding it difficult to perform the steps above and are still not able to resolve this issue.

Frequently Asked Questions (FAQs)