Sage 50 has Stopped Working when Restoring a Backup

Sage 50 Stopped Working when Restoring Backup

Sage is one of the trusts worthy and reliable accounting software among Sage users. Backup is an essential thing that prevents your data to get deleted or lost. “Sage 50 has stopped working when restoring a backup “These issues sometimes come while restoring the backup and it is very much important to rectify this issue. It could happen due to damaged files in the company folder.

The below steps help you to get out of “Sage 50 has stopped working when restoring a backup” error.

Reason Behind the Sage 50 has Stopped Working when Restoring a Backup

It is quite important that the user first understands the main reason behind this error. After they manage to understand the main reason, it is rather easy to apply the right resolution methods. Some of the main reasons are:

  • Very large SAJ Folder because of the availability of any backup file, one might face a backup error within their Sage Accounting Software. 
  • There can also be storage inflation on a large scale in SAJ Folder because of storage of various older backfiles. This can also result in a similar error.

Read More : Fix Sage Backup Error Attempt to Create Cloud Backup Failed

Additionally to the reasons highlighted in the previous section, there are quite a few other possible reasons for this problem. One main possibility is that the backup file has been corrupt. This can occur if the file has not been properly backed up or if it becomes corrupted during the process of restore. The other possibility is that there are incompatible files located in the backup.

This usually occurs if you are trying to restore a backup from a previous version of Sage or from a different system. Lastly, it is also possible that there are errors within the Sage database. This can occur if Sage has not properly installed or if the database has grown corrupt

Resolution for “Sage 50 has Stopped Working when Restoring a Backup”

Here some steps mentioned to fix the Sage 50 has stopped working when restoring a backup:

Section 1: Clean the Company Folder

  • First, if possible create the back up of your company if possible. If it is not possible then copy the company folder and paste it and now it will be a duplicate folder.
  • Now close the company and check if everyone is logged out of Sage 50
  • Delete the below files and clean the company folder
  • Alert.dat
  • Alarm.dat
  • Attchmnt.dat
  • Atmntbdl.dat
  • Userpref.dat
  • Connco.dat
  • Cosess.dat
  • All RPT types files
  • All PTR types files
  • All PTL types files
  • All MKD types files
  • All LCK types files
  • All DDF types files
  • All DATtptl types files
  • All DATtemo tyes files
  • Now open Sage 50 and check if you can restore, if still unable to restore go to the next section

Note– You can move all .ptb files to the folder on the desktop. However, don’t delete the .ptb files as these are company backups. Select all .ptb files and select CUT. Minimize the company windows and right-click on a blank spot on Desktop. Click on New and select Folder, the name that folder like .ptb or backups and click Enter. Now open the new folder and paste the copied data into that newly created folder.

Section 2: Restore a backup

Section 3: How to Create a new local data path temporarily

  • Create a new local path through Sage 50 database repair utility
  • Now change the data path to its original condition
  • Now check and see if back up can be restored without any error

Also Read : Sage 50 Not Responding or has Stopped Working

Final Words

In conclusion, there are quite a few potential causes as to why Sage 50 might have stopped working when trying to restore a backup. Hopefully our tips mentioned above have been helpful in being able to resolve the issue and getting the software back up and running. In case you are still experiencing the similar issue even after trying all of these solutions, then you can logon to and you are sure to discover some great details.

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Frequently Asked Questions (FAQs)

How do I Fix Sage 50 not Responding?

In order to so so, you need to:
1. Click Start, 
2. Next click Run, 
3. Now type services.msc 
4. Next click OK.
5. Now Select Actian PSQL Workgroup Engine.
3. In case the Status column reads Started, right-click Actian PSQL Workgroup Engine, and make sure it has restarted.
4. In case the status column is blank, right-click Actian PSQL Workgroup, and then click Start.
5. Finally Verify Sage 50 now opens

Why does Sage 50 keep freezing?

The main Reasons for Sage 50 Freezing when Creating a Backup can be because of corrupted, incorrect, or corrupt files within the computer system data folder. This can be also due to damaged, incorrect, or damaged directories in their corporate data folder.

How do I Backup my Sage 50 Account?

To Create A Sage 50 Backup:
1. Start by Logging into the company you wish to backup. 
2. In case the Sage 50 Premium or Quantum be in single-user mode under sysadmin.
3. Next Click on File then Backup.
4. withIn the ‘Sage 50 Accounting – Backup’ window, enter the file name.
5. Now Select the folder where you want to save the backup.
6. Finally Click OK to start the backup.

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