Fix Sage Backup Error: Attempt to Create Cloud Backup Failed
Updated On: May 12, 2025 10:24 am
If you’re running into the ‘Sage Backup Error: Attempt to create Cloud Backup Failed’ while using Sage 50, you’re not alone. It’s a common issue that can stop you from saving your important data to the cloud. Don’t worry—we’ll break down the main reasons this error happens and guide you through simple steps to fix it.
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Causes Behind Sage Cloud Backup Failed Error
Here is the some main reasons why Sage 50 cloud backup failed error occurs:
- The Office 365 has been deleted by mistake.
- Files or folders might be corrupted, hidden, or even missing, which could interfere with the backup process.
- A Damaged WMI(Windows Management Instrumentation) can cause backup issues and lead to errors like this one..
- Special characters present in the company name.
- The setting up of the Cloud backup is not valid.
- The Data folder has not been cleaned.
Also Read: Sage 50 Output Error when Restoring Backup to an Existing Company
How to Fix Sage Backup Error?
Now, let’s walk through a few solutions to help you fix this error. Depending on the specific cause, the steps might vary.
Solution 1: Fix Sage Cloud Backup Error: Troubleshooting Sage Drive Sharing
- Go to the Files menu and select Sage Drive.
- Click on Stop Sharing.
- After changing the settings, test the cloud backup to see if it works.
- If needed, go to File > Cloud Backup and adjust the Cloud Backup settings.
- Once the backup completes successfully, adjust the configuration time if needed.
- Finally, return and share the data again.
Solution 2: Delete Office 365 Group
- Sign in to your Office 365 account.
- Click on the Admin app.
- From the Admin center, select Groups from the side navigation menu.
- Locate and delete the group causing the backup failure.
- Confirm the deletion when prompted.
- On your computer, go to the folder path: C:\ProgramData\Sage\Sage Data Exchange.
- Delete the SageDataExchange.sqlite file.
- Try the cloud backup again.
Solution 3: Reinstall Sage 50
If the issue persists, reinstalling Sage 50 might solve the problem:
- Uninstall Sage 50 from the Control Panel.
- Download the latest version of Sage 50 and reinstall it.
- If required, convert the data to the new version.
- Delete any remaining groups in Office 365 and reconfigure the backup settings.
- Test the cloud backup again.
Solution 4: Clean Data folder
To clean the data folder:
- Perform a regular backup of your company’s data.
- Go to File > Backup.
- Log in to your Office 365 account.
- Click Run Backup to start the process.
Also Read: Unable to Open the Backup File as the Administrator Stopped Sharing the File
Final Words
By following these steps, you should be able to fix the “Attempt to create Cloud Backup Failed” error in Sage 50. If the issue persists, it’s a good idea to contact a professional for further assistance or visit our website at accountingadvice.co
Frequently Asked Questions:
What is the reason for the Sage Backup to not be working as expected?
The reason could be that the location in which you are trying to back-up your files and data has reached the complete storage capacity. For this you need to clear some space on the drive or to specify another location for your backup to take place. Finally, the other reason can also be that you do not have the required permissions to back up to the location as specified.
How can you backup the Sage over to the Cloud?
In order to do so, you need to follow the below steps:
1. Start by launching the Sage Provisioning Portal and log in.
2. Next Open your site.
3. Now Expand the Databases section.
4. Next select the Backup from within the Actions column. .
5. Finally Confirm that you wish to back up the company.
How can I backup Sage onto Google Drive?
Go to the navigation bar, next click on Settings and within the Backup location, click the arrow, next select the location you would like to back up to. The Backup Manager automatically detects any OneDrive, Google Drive or Dropbox folders located within your data server. Finally, click the Edit folder, and enter the path you need.
