Sage is not calculating the Income Tax deduction

Having problem with “CPP Amount Is Not Calculating in Sage 50” issue? The CPP is not being calculated while creating paycheck or showing that the CPP has reached its maximum. We are here to help you resolve your issue. Read through and eliminate your problem.
User Navigation
Resolving “CPP Amount Is Not Calculating in Sage 50” Issue
There are numerous possible reasons why “CPP Amount Is Not Calculating in Sage 50” issue occurs. Kindly follow the given steps to detect the cause and resolve them:
Total Time: 35 minutes
Step 1: Verify QPP/CPP is marked checked to calculate
💠 Click on Setup > Settings and then select Payroll > Incomes
💠 Insert check mark in the Calc QPP /CPP for Income
Step 2: Verify the Payroll ID is Active
💠 Go to Help and open to About Sage 50.
💠 Click on Support Info.
💠 Next, verify the Payroll ID is set Active.
Step 3: Verify Employee’s age
Note: CPP is calculated only when the age of the employee is between 18 and 70 years.
💠 Click on Employees icon.
💠 Double-click on the Employee name to analyze the record.
💠 Click on Personal tab.
💠 Verify the Birth Date of the employees is correct.
Step 4: Verify Pay Periods are accurate
💠 Click on Income tab
💠 Verify the digit set for Periods per Year is accurate in the employee’s record.
Note: CPP starts to calculate only when the amount of the given Period is higher than the specified amount. If the amount is less than the specific amount, CPP will not be calculated.
Step 5: Enable PayCheque
💠 Create a newer Pay-cheque, and make sure the Calculate Taxes Automatically tab on the Pay-cheque window is enabled.
💠 Verify the CPP is now being calculated correctly.
Note: You will be unable to enable this preference if:
💠 Your company file is in history mode.
💠 You have not subscribed to the Sage Business Care Gold service.
💠 If you have set your session date onto the next calendar year.
💠 The CPP has reached its maximum.
💠 If there are changes made on the Setup and Settings. There is a possibility the check mark on Calc CPP/QPP has been removed. If this is the case, you need to replace this check mark in the column for every income used.
Accountingadvice Tech Support
We are an independent tech support firm set to provide customer support services for Sage accounting solutions– Bookkeeping, payroll, accounting, tax filing, and other related services. We offer services through a qualified team of certified accountants and skilled specialists. Our service is available for 24/7.
If you are unable to resolve your issue with the above given steps or find that the steps too complicated for you to perform, we are here to help. Simply dial on our Accountingadvice Sage Tech Support number or email us your queries or issues at support@accountingadvice.co. Our professionals will efficiently resolve your issue for you in just less time.
You may also chat with our professionals live and get all your queries and issues resolved via Sage Live Chat Support.
Post navigation
Customer Service
AVAILABLE 24/7
Chat with us
HOURS OF AVAILABILITY VARY
Sage Simply Accounting (now known as Sage 50) is a feature-packed business accounting software that ...
Your Sage Timeslips data is important for the successful functioning of your business. However, err...
An import utility that moves Sage 50 Accounting 2008, 2009 and 2010 book-keeping records into the S...
One of the best accounting software in the market, Sage 50 is a well-known software for every perso...
Report Your Issue
(Didn't find what you were looking for! Report your issue and get customized help from our Sage experts.)