Void Existing Invoice Window not opening in Sage 50

The Void Existing Invoice window is a window in Sage that lets you examine and manage your existing invoices. I am trying to set up a void existing invoice in sage 50, but it says the window is not open. This article will walk you through the steps to setting up a void existing invoice in Sage 50.

The Sage 50 Accounting software provides highly efficient invoicing functionalities. Businesses can easily generate both service and product invoices with the help of these efficient features. They are also able to maintain a vigil on what their clients are buying, how much they should be paying them, when payments are due and other such information. Sage 50 invoicing can also keep track of the money coming in and going out of your company throughout the year. 

However, many users of Sage 50 have informed us that they are troubled by an issue related to invoicing in the Sage 50 program of late. They said when they tried to click on the ‘Void’ button, the ‘Void Existing Invoice window’ failed to open. If you are also facing this issue of late, you have landed in the right place. Here, we will discuss how to fix this issue. We will also discuss other matters related to Sage invoicing.

Here we go!

What information does the ‘Void invoicing Window’ contain?

When you want to void an invoice, you will need to click on the ‘void’ button on the toolbar. The ‘void invoicing window’ will appear on your screen. It will include the following data-

• Number: The original invoice number.
• Date: The date of the invoice.
• Source: This indicates the place of creation of the invoice. It will always be  AR- Accounts Receivable 
• Customer Name: The name of the customer to whom the invoice was issued.
• Amount: The total invoice amount.

In the ‘following invoice will be voided as of’ field, Sage 50 provides the system date as the default void date. You can accept this date, or can even enter a fresh one. Finally, to void the invoice, click the OK button.

Read More-: Sage 50 Invoice Not Posted

What does the Sage 50 Application do when you ‘Void’ an Invoice?

When you void an existing invoice, the Sage 50 accounting does the following:

• It creates a new voided invoice, on the basis of the original entry. Then it makes a reverse entry to your General ledger. Thus, it cancels the original invoice by debiting the sales account and crediting accounts receivable
• It creates a zero-dollar receipt in order to pay both the original and the voided invoice. This is to ensure that these invoices do not appear as an aged receivable

How to Void an existing Sales Invoice?

Please perform the procedure as given below-

• Click on the Tasks menu
• Choose Sales/Invoicing.
• Click on the List button
• From the list, choose the invoice you want to void.
• Now, click on the Delete button on the toolbar
• From the drop-down menu, click Void.
• The Void Existing Invoice window will come up on your screen
• On the ‘following invoice will be voided as of’ field, Sage 50 will mention the system date as the default void date. You can accept this date, or can even enter a fresh one.
• Click OK to finish

How to Fix the Void Existing Invoice window not opening issue in Sage 50?

To fix this issue, you simply need to enter a negative invoice to offset the value.

Also Read-: How to Fix Sage 50 Invoice Errors

Final Words:

We hope the troubleshooting steps mentioned above would help you fix the ‘Void Existing Invoice window not opening’ issue in Sage 50. We advise you to get in touch with some experienced Sage specialists 1800 964 3096 if you are still unable to resolve this issue or if you run into any problems while executing the aforementioned steps.

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