Sage 50 Missing Invoice

Sage 50 Missing Invoice Error

In this blog post, we’ll explore one such error sage 50 missing invoice, there are a few things that you can do to try and fix the issue. Invoice payment is a crucial operation for any business. It results in cash flow from clients, users, and customers of products and services. A company stays solvent primarily due to consistent cash flow. 

The Sage 50 accounting software provides highly efficient invoicing capabilities. Businesses may easily make both service and product invoices with the help of this. They are able to maintain tabs on what their clients are buying, how much they should be paying them when payments are due and other such information. Sage 50 can also keep track of the money coming in and going out of your company throughout the year. With all of this information, you can keep tabs on what your clients are purchasing from you as well as how much money they owe you and when it is due.

However, many users of Sage 50 have informed us that they have faced the Sage 50 Missing Invoice Issue after posting invoices in Sage 50. They said they posted the invoice as normal, but it failed to reach the intended recipients. If you are also facing this issue of late, you have landed in the right place. Here, we will discuss the causes leading to this issue and will also provide some remedies to fix it. 

Here we go!

What causes the Sage 50 Missing Invoice issue?

Some prominent reasons behind this commonly reported issue are as follows-

  • Use of an incorrect date range
  • Damaged folder
  • The relevant transaction may have gone corrupt
  • The user may have modified the invoice multiple times

Read More-: Transactions Missing from Account Reconciliation in Sage 50

How to Fix the Sage 50 Missing Invoice issue?

Here, we are discussing multiple methods to fix this issue-

1st Method- Verify if any Filter has been attached to the Invoice List

Please follow the steps below-

  • Go to the Invoices and Credits  module
  • Click on the Filter button
  • From the top of  the screen, select Clear Form 
  • Now, click on the Apply button
  • Click on Close 
  • In case you are still not able to locate the invoice, click on the No button twice to refresh the list

2nd  Method- Turn off Fast Posting

Please follow the steps below-

  • Open the Sage 50 application
  • Go to Setup
  • Click on Settings
  • Go to Company
  • Choose Systems 
  • Uncheck the field adjacent to Fast Posting

3rd  Method- Restore Data Backup

Please follow the steps below-

  • Run the Sage 50 update
  • Click on the File option 
  • Click on the Restore option
  • Specify the folder and the data you need to restore
  • Select the relevant  .ptb file 
  • Click on the Next button
  • Click on new company restore
  • It will display the files you need to restore
  • To restore the backup forms including missing forms, click the checkbox labeled Transactions
  • Click on the report named intelligence reporting, to restore the reports
  • Click on the Next button to continue
  • Click on Finish

4th   Method- Fix the Damaged Invoice

Please follow the steps below-

  • Locate the Maintenance button
  • Click the Advance Database Check option
  • Choose File option
  • Click Save as a button
  • Fill the test tab as the file name
  • It will display the sales order might be the reason for the error
  • Delete the item line and then convert it into the invoice
  • Now perform the invoice posting
  • If it succeeds in posting then you have to delete the corrupted inventory item
  • During invoice posting, modify the item name of the inventory to Do not use
  • Generate a new item in the list named inventory and set the actual order by embedding the new item
  • Repost the invoice

Fix Invoice Not Showing

There are certain instances when the browser is full of frequently accessed page resources. This can lead to certain unusual responses. For this, it is recommended to access the account within a private browser. This mode does not save your searches, log-in details, visited pages, and other cookies. For this, you can use the various shortlist keys below according to the browser you are using:

  • Ctrl + Shift + P (Firefox)  
  • Command + Shift + N (Safari)  
  • Ctrl+ Shift + N (Google Chrome)

Once you can locate the open invoice with the help of the private browser then you are required to clear the cache from the regular browser used by you. Also, clearing the cache or the cookies is one of the best ways to acquire a clean slate for the browser you are using. Likewise, you can also use other compatible browsers, and it can either be the one you are using or some other you are comfortable with.

Need Experts Help-: Sage 50 Report not Showing up in Account

How to Track a Missing Invoice in Sage 50

There are times when a certain invoice is suddenly ‘lost’ or cannot be found. This is quite a general issue and can occur commonly. However, in this case, you can:

  • Go to the Main Sage 50 Window
  • Go to the upper right corner box ‘Quick Search’. 
  • Here, you need to type in the invoice number 
  • Click Enter 
  • This will display the required invoice in no time

Also, you need to know that any invoice that has been entered and if it was cleared, then you can still ‘locate’ the G/L amounts, by running a journal entry report for the whole year. For this, you will need to type (Ctrl + F) for the invoice number to display in the text. You need to know that clearing the invoice removes the invoice date while leaving the accounting data intact. Likewise, you can also look for the same within the ‘Sales Tax’ detail reports. In case it was printed but not posted then there is a chance that there will be no reports of it in the G/L or also within the ledge data. 

In case the invoice has been created from the Sales order then you can find the logged-in user who has modified the order. This can be done by examining the Sales Order tables along with an ODBC query.

Customer Statement is Not Showing paid Invoices or Receipts

There are times when the paid-off invoice is not displayed within the customer statement. The same applies to the total receipt amount other than the partial payment. In this case, you can follow the below steps to resolve:

Solution 1: To Update the default Information

  • Navigate over to the top to ‘Maintain’ 
  • Scroll down to ‘Default Information’ 
  • Click select on Statement/Invoices
  • Look under the option to locate ‘In addition to the above options, print statements with’
  • Here, you need to change the ‘Zero Balance’ to ‘Always’ as well as Negative Balance. 
  • Click OK located at the top right

Solution 2: Select Balance Forward

  • Go to the Preview and Print customer statement for the Statement type
  • Select ‘Balance Forward’ 
  • Select a range 
  • Click Print Preview 
  • Now verify the Receipts and the payments that show up.

Also Read-: How to Invoicing Your Customers Using Sage 50 Accounts


We hope the troubleshooting steps mentioned above would help you fix the Sage 50 Missing Invoice issue. We advise you to get in touch with some experienced Sage specialists 1800 964 3096 if you are still unable to resolve this issue or if you run into any problems while executing the aforementioned steps.

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Frequently Asked Questions

What is Sage 50 Invoice Error? What does it mean?

While working on Sage 50, sometimes users encounter an error called the “Invoice error”. It usually occurs when a user is trying to send an invoice through email. The error messages will appear as given below-

Email MAPI error: An Error occurred in sending the message.” ,”Error 2 MAPI E FAILURE“, “Sage 50 Cannot Communicate With Your Email Program”

This indicates the Sage 50 application is facing certain issues while sending invoices or messages via email. It will also accompany certain error codes such as communication error, default mail not set up and so on.

To resolve the ‘Sage 50 Invoice not posted’ issue, I am advised to stop and start the Sage Transaction Manager. How to do this?

Please follow the steps below –
🔹 Log in to the system that hosts the company data
🔹 Click on Start 
🔹 Click on Settings 
🔹 Navigate to Control Panel
🔹 Go to the Administrative Tools section
🔹 Go to Services
🔹 From the list displayed on your screen, select Sage 50 Transaction Manager 
🔹 Right-click on it and click Start, if not running (if running, click on Stop)
🔹 Next, right-click on this item again and select Stop (or Start) accordingly

How can I Copy an existing Invoice in Sage 50?

Please follow the steps below to copy an existing invoice in Sage 50-
🔹 Locate the Sales button
🔹 Hit on invoices
🔹 Choose the desired invoice you need to copy
🔹 Select Copy button
🔹 Hit the Save tab

What are the Causes of the Sage 50 Invoice not Posted issue?

The primary reasons for this issue are listed below-
🔹 A communication breakdown with  the Transaction Manager
🔹 If a user has tried to delete a transaction, unsuccessfully
🔹 Any problem with the data

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Further Reading