Fix Sage Error 01000

Updated On: February 25, 2025 7:30 am

The Sage error code 01000 is one of the version incompatible errors which usually happens on the screen when the driver failed to support the ODBC version of the requested application. To fix this you need to check the version of the ODBC Driver Manager. The below article is compiled up the troubleshooting fix to resolve the Sage error 01000.

Why Sage Error Message 01000?

This Sage error [01000][Microsoft ODBC Driver Manager] triggers when the driver is unable to support the ODBC version. It often happens when you install a 32-bit driver for the 64-bit version. Therefore when the Excel integrated reporting is not compatible with MS Excel 2016 64-bit then there will appear a Sage error code 01000. This error may happen because of various other factors. Some of the other causes of the Sage error code 01000 are below:

• The driver failed to return.
• Disabled Windows Event log service.
• Firewall blocking Microsoft ODBC Driver Manager.
• Corrupted SAJ Folder.
• Damaged downloads issue.
• Data corruption.
• .Net Framework error.
• Anti-virus blocking mysqld.exe, or the Driver manager or sent it to the quarantine.
• SAJ folder with a read-only attribute.

Also Read: How to Fix Sage 50 Error 40960?

How to Resolve Sage Error 01000?

Follow the given steps mentioned below :-

Method 1: If the issue is because of the Incomplete Downloads

• Reinstall the Program.
• Firstly uninstall the corrupted application then re-install the Sage 50 driver manager with the below steps:
• Open the Command Prompt.
• Choose Run as administrator.
• Enter sc delete “ServiceName”.
• Open Show processes on Task manager to view the deleted services.
• End the process named simply.systemTraylcon.
• Perform reinstall process.

Method 2: Restart the ODBC Driver Manager

• Initially choose Control Panel window.
• Click Administrative Tools and then hit the Services tab.
• Now locate ODBC Driver Manager.
• Choose “Stop” and then right-click on the same. 
• Next hit the Start tab.
• Make sure you have administrative rights to access the above procedure.

Method 3: Restart Event Log Service

• Choose Control Panel.
• Click Administrative Toolsl. 
• Hit Services buttonl.
• Choose service list and then click Windows Event Logl.
• Now double-click on it to launch the Properties Pagel.
• Switch the startup type to Automatic if service is disabledl.
• Choose Apply button and then click the Start tabl. 
• If the service is automatic or available then choose the Start tab to start the servicel. 
• Hit OKl.
• If the service starts then launch the Sage 50l. 
• If services failed to start then there appears an error so choose Log on optionl. 
• Click Add the local administrator. 
• Start the service status.
• Open Command Prompt with administrator rights.
• Enter cd C:\Windows\System32\LogFiles\WMI.
• Fill cd C:\Windows\System32\LogFiles\WMI.
• Enter rename RtBackup RtBackup2.
• If the error appears then click on the Start tab.
• Choose Command Prompt and then give right-click on it. 
• Select Run as Administrator. 
• Type the below commands-takeown /f C:\windows\system32\logfiles\wmi\rtbackup.
• Close Command Prompt. 
• Reboot the system.

Method 4: Verify the Compatibility Issue

Here are the below steps:

• Restart the system and then log on as an administrator.
• Now right-click on the below relevant download link:
• Sage 50 Accounts v28 64-bit ODBC installer.
• Sage 50 Accounts v27 64-bit ODBC installer.
• Now browse to download location then hit the save button.
• Choose “Save link as/Save target as “.
• Select the downloaded file.
• Choose the Sage50cloud Accounts v28 only.
• Now right-click on the Sage50Accountsv28_ODBC64Bit.zip file. 
• Hit extract all. 
• Choose Extract button.
• Now double-click on 64 Bit file. 
• It will appear Open file-security warning page displays to start the installation. 
• Hit Run button.
• Choose the checkbox named I accept the terms in the License Agreement. 
• Select Install. 
• Hit Finish tab.
• Restart the system.

Also Read: Sage Error 42000 ODBC when Opening Sage Intelligence Report Manager

Conclusion!

Here the article completes! Hopefully, you are now confident to implement the troubleshooting steps to resolve the Sage Error 01000. However, if you face any hassle regarding the above steps or any question running in your mind then get connected to the Sage professional team. The experts are there to resolve all your concerns and doubts. Use a Sage 50 live chat, phone number 1800 964 3096, and email address [email protected] to fix the issue.

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