Fix Sage 50 Error 43
Updated On: July 1, 2025 5:17 am
When working with Sage 50 accounting software, encountering errors can disrupt business operations. One such issue is Sage 50 Error 43, often related to file system problems or issues with the JRNLHDR.DAT file, especially when accessing company files via Sage Drive. This error can manifest during various operations, such as downloading or sharing company files, and may also be linked to the Pervasive service. Understanding the root causes and implementing appropriate solutions is crucial to restore seamless functionality.
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Common Causes Behind Sage 50 Error 43
If you’re encountering Sage 50 Error 43, it’s often a sign that the software is struggling to access or read a company data file. Below are some potential reasons that could trigger this issue:
Corrupted Journal Header File (JRNLHDR.DAT): This file plays a crucial role in maintaining the integrity of transaction logs. If it’s damaged, Sage 50 may fail to open or load the company file correctly.
Incomplete File Sync via Sage Drive: If you’re using Sage Drive and the file hasn’t fully synced or downloaded, the system might throw this error when trying to access incomplete or missing data.
Unexpected System Shutdowns: If your computer or Sage 50 was closed abruptly—due to a power outage or crash—it may have left certain files in an unstable state.
Network File Access Issues: In multi-user environments, accessing a company file over an unstable or slow network can cause disruptions, leading to file system errors like Error 43.
Security Software Blocking Access: Sometimes, antivirus programs or firewalls mistakenly restrict Sage 50 processes, making it difficult for the software to access necessary files.
Missing or Damaged Configuration Files: Sage relies on several support files to run smoothly. If any of these are missing or corrupted, errors can occur when the software tries to start.
Outdated Pervasive/Actian Database Engine: Sage 50 depends on a backend database engine. If it’s outdated or improperly installed, you might experience file-related errors.
Restricted User Permissions: Lack of adequate file or folder permissions on your system can prevent Sage 50 from accessing or modifying data, especially on shared or remote drives.
Faulty Software Updates or Installations: Incomplete or interrupted updates may corrupt critical program files, causing operational issues like Error 43.
Sage 43 Error when Downloading the Company File
When you download the company file again from Sage Drive, you may get Sage 50 Error 43. To resolve this error, follow the steps provided below:
- Go to the Program Path of the computer which throws the error.
- Right click on the Folder containing the company file. Select Cut.
- Go to Desktop, right click, and select Paste.
- Download the company file again from Sage Drive.
- Authenticate with your login credentials.
- Follow on-screen instructions to download the company file.
Once the company file is downloaded from Sage Drive, you can verify the data by creating reports like a Trial Balance and Profit & Loss Statement.
Sage 43 Error when Sharing the Company File
Before proceeding, we recommend that you create a backup of the company file. When you un share the company file, it is deleted from the Drive. Hence, keeping a secure backup file becomes very important.
Follow the steps provided below to create a backup file before sharing the company file:
- Stop sharing the company file through Sage Drive.
- Go to File and select Share Company. This shares the company file through Sage Drive.
- Login and click on Share Company.
- Click on Next, then Finish.
Now you can set up users and work with the company file on a shared drive without encountering the Sage 50 Error 43.
Also Read: Fix Sage Pastel Error Code 20
Sage 50 Error 43 Due to Pervasive
The pervasive service is important for Sage 50, but sometimes it can cause various errors. Restarting the Pervasive service can often solve those errors. To restart the pervasive service, follow the steps provided below:
- Type Run in the Start menu and hit Enter.
- Type in services.msc and hit Enter.
- Right Click on Pervasive PSQL V11 Workgroup Engine and select Stop.
- Right click on the service again and select Start.
To know more, you can get in touch with our experts at (Toll Free.)
Frequently Asked Questions:
Q. Would stopping Pervasive cause additional errors?
Ans. No In fact, Pervasive is related to many errors in Sage 50, and restarting the service usually makes these errors go away. Stopping the service will not alter the company file in any manner whatsoever.
Q. Can I set up automatic company files in Sage 50?
Ans. Yes. Sage 50 enables you to set up automatic backup for the company file. When you go to the backup menu, you can set up the automatic backup along with the frequency of the backups.
