Fixed Sage ID Conversion and WebSync Wizard Issues

Sage 50 is widely regarded as one of the most efficient accounting software packages for businesses and accounting professionals worldwide. It is hugely popular amongst businesses and professionals due to the fact that it is extremely easy to operate. Even a novice can operate this software with ease. No wonder why Sage 50 is used extensively all around the globe. However, one thing we should keep in mind is that no software is fully free from bugs and Sage 50 is also not without its fair share of issues.

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Many users have written to us that they have faced the Sage ID Conversion and WebSync Wizard Issues and are looking for easy solutions to fix them. If you are one of them, your worries are about to be over! We will tell you some easy methods to resolve such issues in this blog.

Let’s explore more about one Sage related issue.

What are the Reasons behind the Sage ID Conversion and WebSync Wizard Issues?

Some prominent reasons that may lead to such issues are-

Partial or improper installation of the Sage 50 software
Presence of DDFs and damaged UserPref.DAT file in a business directory

Now that you have come to know the reasons behind the Sage ID Conversion and WebSync Wizard Issues, let’s turn our attention to the troubleshooting part.

Fixing Sage ID Conversion and WebSync Wizard Problems

Here, we will briefly discuss how to resolve different Sage ID Conversion and WebSync Wizard Issues-

Total Time: 35 minutes

Fixing Sage ID conversion and WebSync Wizard issue with Error message “Authentication problem. We are unable to authenticate your credentials at this time.”

💠 Close and reopen the Sage 50 application and open WebSync again.
💠 Verify if the email Id and password are correct.
💠 You will need to reset the password if the syncing is happening for the first time after the implementation of the Sage ID
💠 If you are getting the error message after logging into the WebSync Wizard and after the Sage ID conversion, You will need to reset the password.
💠 Alter the Internet /security settings.

Fixing the Sage ID conversion and WebSync Wizard issue with Error message “Unable to connect”, “Unexpected error”.

When this error occurs, you will be asked to type the PIN multiple times. Also, you may be directed to the same screen, even after typing the password and clicking Next. To resolve this issue, you can close and reopen the Sage 50 application and open WebSync again

Fixing the Sage ID conversion and WebSync Wizard issue with the Error message “An error has occurred in the script on this page. Error: Member not found.”

💠 This error normally affects the users of Internet Explorer. To resolve it, follow the steps below-
💠 Click ‘Yes’ on the error message
💠 You will be led to the WebSync Wizard to implement the Sage ID conversion
💠 Open a web browser,
💠 Visit https://id.sage.com/login?state=hKFo2SBXeXg5V2QzYU8yeHVmeGhzY2R3Um85Z1pWNUEwMnNyeqFupWxvZ2luo3RpZNkgZEtzbmY4YmJsajR6c1BuRElKTVFveEJsbW9hbllhN1-jY2lk2SA1anMyc3hrN1RPSUtNN2ZCVlUzblZzYzRBQ2QyVHE1bQ&client=5js2sxk7TOIKM7fBVU3nVsc4ACd2Tq5m&protocol=oauth2&redirect_uri=https%3A%2F%2Fsync.peachtree.com%2FWizard%2FAuthenticateSync&response_type=code&scope=openid%20profile%20email&nonce=638211338365701941.MzFmODMxMGQtMTliZC00MTI5LWFmMmUtNWVlMDYzMTgyMTMxYmQxN2Y0M2UtNjFlNS00MDMzLTgxMGQtZTY4YjAwMmIyOWU0&login_hint=eyJmbG93X2hpbnQiOiAibG9naW4ifQ%3D%3D&x-client-SKU=ID_NET461&x-client-ver=6.5.0.0#/
💠 Log in with your WebSync credentials.
💠 The Sage ID conversion will occur.
💠 Go back to the WebSync Wizard in Sage 50.
💠 The Script error will be displayed
💠 Click ‘Yes’ till the error message disappears
💠 Log in to the WebSync Wizard
💠 If the error is resolved, WebSync will function normally.

Please Note: you can also fix this error by upgrading to Internet Explorer 11.

Final Words!

We hope the discussion above would help you a great deal to resolve the Sage ID Conversion and WebSync Wizard Issues. If you are still unable to resolve such issues on your own, we recommend that you should consult with an experienced Sage professional.

What is Accounting Advice?

The Accounting Advice is a special team of Sage experts. The customer support executives at Accounting Advice are delightfully efficient and provide lightening fast resolutions.

They will help you to understand the software first and then troubleshoot your issues if required. They are available 24*7. The toll free Sage 50 technical support number is . Call now for any issues or do Live Chat with our Sage support team or email us- [email protected]

Frequently Asked Questions (FAQs)

What are the symptoms I may get if the Sage 50 Websync Wizard Error 524 occurs on my computer?

When the Sage 50 Websync Wizard Error 524 occurs on my computer, you may get the following symptoms-
💠 Nothing happens when you are trying to run the WebSync Wizard
💠 No error messages as such will appear on your screen and yet you will not be able to access the other menu options that need Internet usage
💠 The script error may pop up when you try to open the ‘Help’ or What’s New’ section on your system
💠 The WebSync Wizard refuses to launch
💠 When you try to open Services, the WebSync Wizard will simply freeze
💠 You may also get an error message that states, “Please close all the windows before performing this task”
💠 The list window will not load any data till the issue is resolved

How can I find the Sage 50 program path?

There are two ways you can find the program path in Sage 50.

A. From the INI file

💠 Press the WINDOWS +E keys simultaneously
💠 Browse to the File Explorer section
💠 Search for the directory for the .INI file

Please Note-

💠 For Sage 50 2019 version and higher: browse to C:\ProgramData\Sage\Peachtree
💠 For Sage 50 2018 and prior versions: browse to C:\Program Files (x86)\Common Files\Peach (C:\Program Files\Common Files\Peach )
💠 Click to open the configuration file for the Sage 50 version being used.
💠 Please select Notepad if prompted
💠 Please open the below-mentioned files –
💠 Peachtree280.ini- for Version 2021
💠 Peachtree260.ini– for Version 2019
💠 Peachtree290.ini- for Version 2022
💠 Peachtree270.ini– for Version 2020

💠 Now, to locate the program path, go to the bottom of the sixth or seventh paragraph
💠 Search for the line starting with PROGRAMPATH=.

B. From Sage and its Icon Properties

💠 On your desktop, right-click on the Sage shortcut icon
💠 Go to the Properties section
💠 Look at the Target line. The path highlighted in blue, minus Peachw.exe, is the program path you are looking for