How to Fix Sage 50 Decline Code Error 14

Sage 50 is highly regarded as one of the most efficient and comprehensive accounting software for businesses and also for individuals dealing with accounting. However, one thing we should understand is that no software can be 100% free of errors or bugs and Sage 50 also has its fair share of such issues. Many users have written to us that they have faced the Sage 50 decline code Error 14 and are looking for quick and easy solutions.

We know, it can be really annoying to encounter such errors if you are in the middle of something important. Don’t worry! You are just at the right place. In this blog, we will tell you some easy methods to resolve this issue. 

First things first! Let’s get to know what this error is and what the reasons behind its occurrence are..

What is the Sage 50 Decline Code Error 14?

The Sage 50 Decline code Error 14 is also known as the “Invalid Card Error”. This is basically a decline error and comes under the category of the Bank Error codes or Transaction Decline codes. It appears when a bank denies a particular transaction. This error generally occurs when a customer enters an incorrect card number while making a payment.

Read More : How to Fix Sage 50 Decline Error Code 0000R1

What are the Possible Reasons for the Sage 50 Decline Code Error 14?

The major causes of the Sage 50 Decline Code Error 14 are-

• Incorrect card number ( debit or credit card) entered by a customer while making a payment
• If the card of the customer is blocked for some reason or other
• damaged magnetic card ( in case of payment by virtual terminal)
• damaged/ unclean card reader ( in case of payment by virtual terminal)

What are the Methods to Fix the Sage 50 Decline Code Error 14?

 Here, we are going to discuss multiple methods to resolve this issue-

Method I – if the wrong Card Number has been entered

If it is observed that the Sage 50 Decline Code Error 14 has occurred due to entering the wrong debit/credit card number manually, the user may be asked to enter the card number again. He should make sure that the correct number is entered. If the transaction is still declined, please proceed to the methods given below.

Method II – Clean the Virtual Terminal

It may so happen that the user is making the payment through the virtual terminal by swiping his/her card. In this case, the error may be caused due to a damaged magnetic stripe or the card reader is damaged / not clean. You can try to perform the transaction after cleaning the card reader or the virtual terminal.

Method III – Enable your Swiping Device

If you have swiped the card through a Sage application (such as Sage 100, Intergy, Sage 50 etc.) you need to make sure that the Sage Exchange Desktop has the correct device (card reader, in this case) enabled. To enable, perform the steps below-

• Go to the bottom right of your monitor
• Near the clock, you will see the SE icon on the system tray
• Right click on it
• Click on the settings option
• Select the correct device option and enable it
• Click OK
• Now right click the SE icon again 
• Select Restart Application
• Try the transaction again and check if you are getting the error message

Also Read : Sage 50 Errors List and Summary

Final Words!

We hope the troubleshooting options mentioned above would help you a great deal to fix the Sage 50 Decline Code Error 14 on your computer. If you are still unable to resolve this decline error or if you encounter any difficulties in performing the steps outlined above, we recommend that you should consult with an experienced Sage professional.

Frequently Asked Questions (FAQs)