Sage Exchange Error Codes
The Sage Exchange is an inbuilt payment manager that handles tasks related to payments. Apart from facilitating payments made to vendors or customers, it also manages operations related to cash flow. The Sage Exchange stores all the payment-related information in one dashboard and helps the users to manage their finances more efficiently. With this, you can avoid the trouble of maintaining hundreds of accounts and spreadsheets. It also connects all your payments with the back office. Thus, you can get a real-time view of your cash flow and the payment types you accept
Sage Exchange Errors ( also called Sage Decline Code Errors) are the errors that may occur when you try to make a payment through Sage Pay API. These errors may also be called Bank Errors as the transaction is declined by the bank if you encounter this error. If you are also facing this issue, you have landed in the right place. In this blog, we will look at some easy remedies to fix this issue. Simply go through this blog, perform the steps mentioned sequentially and keep your system free from this error!
Here we go!
Reasons for the Occurrence of the Sage Exchange Error Codes
Several technical issues may lead to the occurrence of this Error. Some of these are mentioned below-
- Wrong credit card credentials are typed in by the user.
- The credit card may have got expired
- Insufficient funds in the bank account.
- The transaction may have been declined by your bank, due to issues related to location.
- The transaction may have been declined by your bank due to a violation of the bank’s fraud rules.
Some of the Sage Exchange Error Codes that may Decline your Transactions-
Some common error codes in this category are listed below-
- Sage Exchange Error Code X901000: Security Violation
- Sage Error Code 10- invalid MKey or invalid Merchant ID
- Decline Code 000057: Service not allowed.
- Decline Code 04, 07, 41, or 43: Hold Call or Hold Card
- Decline Code 000005: Do Not Honor
- Decline Code 000051: Insufficient Funds
What is the Procedure to Fix the Sage Exchange Error Codes?
Here, we will show some methods to fix different Sage Exchange Error Codes-
Total Time: 30 minutes
A) To Fix the Sage Error Code 10- Invalid MKey or Invalid Merchant ID
This error occurs when a payment is being made and the MKey or Merchant ID needs to be provided. If the user makes a mistake in typing the key, he may encounter this error. To fix this, follow the steps below-
🔹 Go to the column provided for MKey or Merchant ID
🔹 Delete the entries present already
🔹 Click Ok in order to save the changes. The column is empty now
🔹 Navigate to the top, right of the Sage monthly statement
🔹 Locate the right MKey or Merchant ID
🔹 Enter this key
🔹 Click Save
🔹 Try to make the payment again
B) To Fix the Sage Error Code 04, 07, 41, or 43
🔹 These error codes occur when your card is stolen, lost, or flagged for pickup by your issuing bank.
🔹 You will need to retain the card.
call/visit your bank and report the same
🔹 If you are finding any issues, you can also call the Sage Customer Support team for necessary guidance
We hope the above discussion would help you resolve the Sage Exchange Error Codes. If you are still having any issues related to the payment system in Sage 50, we would advise you to get in touch with the experts.
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Frequently Asked Questions
What is Sage Exchange?
The Sage Exchange is an inbuilt payment manager that handles tasks related to payments. Apart from facilitating payments made to vendors or customers, it also manages operations related to cash flow. The Sage Exchange stores all the payment-related information in one dashboard and helps the users to manage their finances more efficiently. With this, you can avoid the trouble of maintaining hundreds of accounts and spreadsheets. It also connects all your payments with the back office. Thus, you can get a real-time view of your cash flow and the payment types you accept.
How to fix the Sage Decline Error Code 0005?
Here are the steps to follow-
🔹 Click the Start button and select Program
🔹 Then click Accessories
🔹 Click system>tool from the system restore drop-down menu
🔹 Click Restore my system to an earlier time
🔹 Tab Next
🔹 From the list, locate the option named Restore my system
🔹 Click Next
🔹 Wait until you get the confirmation message the restore process has been completed
🔹 Restart your system
🔹 Install the Sage error code 00005 repair utility kit
🔹 After finishing the installation, click on the scan option to find and remove any anti-virus or malware in your system
🔹 Restart the system
🔹 Connect with your bank again and enter all the mandatory information
clear all cookies
🔹 Try making a payment now
How to authorize an ACH refund within Sage 50?
Please follow the instructions below-
🔹 Go to Lists
🔹 Click on Customers & Sales
🔹 Click Receipts
🔹 Now open the ACH receipt to refund.
🔹 Click on the tab named Approved – Issue Refund
🔹 A new receipt opens up and the refund is shown as a negative amount
🔹 Now click Process to authorize the refund to the bank account of the customer
🔹 Go to the Sage 50 Payment Solutions window
🔹 Click Submit
🔹 The ACH Information window would show the status as Credit–Approved
🔹 Note down the Reference Number
🔹 Click OK.
🔹 Save the receipt for future reference
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