FPS Error after Upgrading to Sage 50 Payroll

FPS Error after Upgrading to Sage 50 Payroll

Under Real-Time Information (RTI), you must send your company, employee and employee details to pay your employee. You can submit this information easily and quickly on Full Payment Submission using payroll.

FPS is a submission you must have made to HMRC each time to pay your employees and it contains:

  • Starter and leaver information
  • Employee information including name, address, NI number and tax code
  • Employee payment and deduction information
  • Tax, NI and student loan contributions

The above-mentioned information helps HMRC track that each individual’s tax and NI contributions are correct.

Reason to get Sage 50 Payroll FPS Error

This may happen after upgrading to Sage 50 Payroll when trying to submit a full payment submission (FPS) or employer payment summary (EPS) you may get one of the following error messages:

“The information cannot be submitted electronically because you are using a version of Sage Payroll that does not support this type of submission for the 2013/2014 tax year. To submit this information electronically you must update your program.”

Error: EsubsError.xml has been placed on your Desktop

This is caused by a failed update of the data after upgrading to Sage 50 Payroll v19.02.

Steps for fix Sage 50 Payroll FPS Error

To resolve this, restore a pre-upgrade backup, let the data run through the upgrade again and reprocess your payroll before submitting the FPS again. When a submission is not successful then you may get errors.

If a submission fails, click here to connect with us:

The below-mentioned information steps explain how to resolve the first above error. Follow each step one by one and retry the submission after each step where you’ve made changes.

  • Check if the issue appears in Demonstration Data and to check this you have to go to File, click Open Company, and log in to the Demonstration Data Company then open the IR Secure Mailbox.
  • If this opens properly run the repair and compact utility before you continue.
  • Check you’re using Sage cloud Payroll v25.02. To check within Sage cloud Payroll, Go to help then about and under Program Details, check you’re using Sage cloud Payroll v25.02.

If not, download and install Sage cloud Payroll v25.02.

Check you’re using one of the following supported operating systems:

  1. Microsoft Windows 10
  2. Microsoft Windows 8
  3. Microsoft Windows 7
  4. Microsoft Windows Server 2008
  5. Microsoft Windows Vista

Check you’re using Internet Explorer version 9 or above.

You also have to check your software is set to run as administrator and to check this, right-click the payroll shortcut, click Properties, click Compatibility, ensure Run as Administrator is selected then click OK.

Also, check whether your Sage cloud Payroll data is located in the Program Files folder or not. To do this within Sage cloud Payroll, go to Help then clicks About and check the Data directory path.

If the data is in Program Files, you must move forward to it. To do this step you have to reinstall Sage cloud Payroll into a new folder, ensuring that the data isn’t stored in the Program Files folder. Then You have to create your company and restore a backup, including RTI files.

Check you’re using the latest Internet submissions module. To do this, within Sage cloud Payroll, click Help then clicks e-Submission Version Check. If prompted, download and install the latest version.

If the problem persists, for further information about how to resolve data update issues; feel free to contact our Sage 50 technical support number on 1800 964 3096. We are also always here to solve your query.

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