Sage Error Code 12 Invalid Transaction

We acknowledge that not many things are more frustrating than a customer waiting to pay but is unable to do so due to a declining code. This is why diagnosing such errors quickly may add to your business success. 

Many users of Sage have written to us that they have faced the Sage Error Code 12 Invalid Transaction while trying to perform a transaction within the Sage 50 application. If you are also troubled by this error and are looking for easy solutions, we can be of great help. In this blog, we are going to discuss what this error is all about, why it occurs and how to resolve it. 

Let’s proceed then!

First things first! Let’s first understand what this error is all about.

What is the Sage Error Code 12 Invalid Transaction?

Sage Error Code 12 Invalid Transaction is one of the ‘decline errors’ related to transactions and payments. Whenever users come across a decline error, they should assume the error is one relating to financial institutions. You may come across this error when you are using a credit or debit card to make a payment through the Sage platform. When this error occurs, you will receive an error message that your transaction has been denied and your bank is not willing to process the concerned transaction.

Read More-: How to Correct a Posted Receipt in Sage 50 Error

Reasons for the Occurrence of Sage Error Code 12 Invalid Transaction

This error message may pop up due to various reasons. Some of these are mentioned below-

• The user may have typed the wrong card number
• The card may have got expired 
• The user may have typed the wrong card expiry date
• The user may not have activated the card
• The card is not current on payments
• the spending limit for the credit/debit card may have been exceeded
• the AVS (Address Verification Service) may have failed
• Some fraudulent activity has been tried with the card
• Wrong card details may have been provided by the processor
• You may have tried using the card multiple times in a row and the card association may have considered it a sign of fraud
• The card may have got damaged
• The card reader may not have been working properly

How to Fix Sage Error Code 12 Invalid Transaction?

If you are receiving the Error Code 12 Invalid Transaction, you need to get in touch with the issuing bank/ financial institution of your debit or credit card and request them to allow the transaction. The bank/ financial institution may decline the transaction if they find any issue with the safety of the institution. Any fault in the security system of the institution might lead to decline errors. Often, financial institutions decline transactions due to issues such as failing to perform the correct procedure, failing to provide authenticated security information or if the institution suspects an unauthorized transaction. You should enquire with them and ask for solutions. If they are convinced or any issue at their end is solved, they will allow the processing of the card. If the issue is still not resolved, you may use another form of payment.

You can also perform one or more of the tasks below-

🔹 Double-check the Card Details Entered

Check if the card details such as the expiry date, name, and security code have been entered correctly.

🔹 Check if the Zip Code is Correct

if the user/customer has moved to a different location recently and has put in the wrong zip code accidentally, Sage Error Code 12 may pop up. Please make sure that the correct zip code has been entered.

🔹 Request for a Different Card.

If your card is still declined despite the steps taken, check if you can be issued a different card.

Also Read-: Sage Decline Error

Conclusion

We hope the above discussion would help you get a fair idea of what the Error Code 12 Invalid Transaction is all about, why it occurs and how to resolve it. If you are still having any issues related to transactions in Sage 50, we would advise you to consult with the experts.

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